UPS Mail Innovations is a high-volume, customer focused mailing service provider. From postal costs to time in transit to packaging labor, our services streamline, optimize, and synchronize your domestic and international mailing process.
Mailinnovations (mailinnovations.com) has 217 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Al R.
Worst excuse for a delivery company that I've ever seen. I don't know why amazon and others use this place but I've stopped using amazon because of it. They claimed to have tried to deliver an item at a time when I was home but never did. Where did this company come from?
Caleb F.
Mail Innovations takes longer than standard mail. Even if your packages are 1hr away - They will sit in their processing facility for 1-2 weeks or more. If you can have your items sent to another facility, for $20 a year or so, it's worth it.
Chester C.
I've experienced and been subject to the extremely poor delivery service for several years from a variety of vendors. One problem is that vendor will list UPS as shipment method then switch to innovations when freight arrives in Seattle. Some vendors did change to priority mail when i complained, others could care less once purchase leaves the warehouse. I see that some Amazon vendors are now making this ill-advised choice to go w/this UPS/USPS fiasco. BIG MISTAKE
Ali T.
I wish UPS would stop using this service. UPS will drop off a package to the local post office where it sits for at least a week. Today is July 27, 2022. My most recent order was expected on July 13, 2022. The most recent tracking update shows July 9, 2022 "Shipment received, package acceptance pending". ...and UPS will not investigate mail lost by "UPS Mail Innovations".
Laura
Everything everybody else has said about this “service”is true. With mail innovations you have no idea when your package will be delivered, even after it arrives at your local post office. It will just sit and sit for no apparent reason while other packages shipped via another method are delivered to your house. It makes no sense to me but I will avoid companies that use this service.
BJ G.
In my personal experience, Mail Innovations is exceed in substandard service only by Smart Post. It has in every case I've experienced been astoundingly slow, unreliable, and delivery dates have been consistently several days over the estimate.
Mark R.
This system gives both UPS and USPS a really bad reputation. NEVER ON SCHEDULE!
Jerry N.
I ordered a hat on 30 May 22. As of 8 June I still have not received my purchase so I cannot comment on product; however, the shipping method “UPS Mail Innovations® Expedited.” leaves me a bit frustrated. Per tracking info, my hat has been sitting locally since 4 June 22 with notification “pending acceptance” Last positive tracking info was from San Leandro CA to Fallon NV. I know my small local Post Office does not sit on packages. I’m not sure of just how ‘Mail Innovations® Expedited’ is supposed to work but it ain’t. I would suggest merchants get a reliable shipper and customers verify Mail Innovations is NOT to be used. Unfortunately this is not my first unpleasant experience with these carnies but in future I will verify shipments avoid Mail Innovations. “Go Mail Innovations”
