SCAM ALL THE WAY !
I GOT A COUPON FOR ITS USELESS "GOLD" SUBSCRIPTION ,AND THEY IMPOSE AN AUTO RENEWAL ON YOU ,LATER CHARGE YOU IF YOU DON'T CANCEL THE SUBSCRIPTION BEFORE EXPIRY DATE.BUT THEY HAVE THEIR WEBSITE,APP,HELPLINE SYSTEM IN SUCH A WAY THAT THEY WON'T LET TO CANCEL SUBSCRIPTION i.e. THE WEBSITE GOES SUDDENLY DOWN WHICH WAS WORKING GREAT A FEW SECONDS BACK,THE APP DOESN'T HAVE AN OPTION TO CANCEL THE SUBSCRIPTION ITSELF,AND THE HELPLINE REPLIES ONLY AFTER YOU ARE CHARGED FOR A MONTH.I'M SOON REPORTING THIS WEBSITE TO THE CYBER CRIME BECAUSE THIS IS ATROCIOUS WHEN YOUR COMPANY IS NOT DOING GREAT YOU ARE SCAMMING PEOPLE.
Response from MagzterDec 15, 2020
Dear Nitish,
Thank you for contacting Magzter support.
We are sorry for the inconvenience caused to you in this regard.
I see that you have already contacted our support team regarding this issue and we have now responded to your email. Please send us the required details and we will get back to you at the earliest.
Please check your email inbox for the reply from our support team ([email protected]),
If you are happy with the resolution provided by our support team, please consider changing your rating for our business.
Regards,
Team Magzter
AN
Anthony
Service is fine but hard to cancel
I signed up for a free trial and cancelled on the same day, using the process they have laid out on this very site.
They charged me £9.99 anyway.
I contacted, them and they say they've fixed it. I've also instructed my bank to block future payments.
I'm happy they acted to sort this problem out, but it shouldn't have happened in the first place.
Response from MagzterDec 9, 2020
Dear Anthony,
Greetings from Magzter support! Please accept our apologies for any inconvenience caused to your reading experience.
I see that you have already contacted our support team regarding this issue and we have now responded to your email.
Please check your email inbox for the reply from our support team ([email protected]) and your request is resolved.
If you are happy with the resolution provided by our support team, please consider changing your rating for our business.
Regards,
Team Magzter
RF
Raphael F.
Free trial... NOT!
I saw this free trial of yours at your website for Magzter Gold and availed it sometime in October 2020 for me to be able to download a full copy of a local newspaper. In my understanding, it is supposed to be free - no charges in other words. I also cancelled the subscription on the same day. However, it turns out that I was charged $9.99 in November and for this month upon seeing my credit card bill. That's $20 for something I was made to believe was free of charge and that's terribly disappointing of you. I'm not from the US but I perfectly understand the word FREE.
I sent you guys an email and I am expecting full rectification of my grievances.
Update: Magzter informed me on the resolution of my complaint within 48 hours from the date of my first email. Waiting for my next bank statement to see the refund from Magzter. Upgraded to two stars for the quick response. I will upgrade it further to three stars once full correction is conplete.
Update: Upgraded to three stars for the impressive customer support. Complaint is resolved.
Response from MagzterDec 2, 2020
Dear Raphael,
Thank you for contacting Magzter support.
We are sorry for the inconvenience caused to you in this regard.
I see that you have already contacted our support team regarding this issue and we have now responded to your email.Please send us the required details and we will get back to you at the earliest.
Please check your email inbox for the reply from our support team ([email protected]),
If you are happy with the resolution provided by our support team, please consider changing your rating for our business.
Regards,
Team Magzter
TP
Tara P.
Magzter is a SCAM!..
To echo many unsatisfied reviews on here, this “company” is an absolute SCAM! I had been trying to unsuccessfully cancel my useless membership for MONTHS, to no avail, as they clearly make it impossible for the subscriber to do this themselves. I had tried multiple times, scoured the website, and indeed there is no way for you to do it on your end.
I had emailed them multiple times, and received no response until a couple of weeks ago. I was informed that they did cancel my subscription/membership, but lo and behold, my account was still charged just a few days after. I have even tried calling the number provided for customer service (and believe me, that wasn’t easy to find either), only to be automatically greeted by a generic voicemail (and the number in that voicemail is even different than the number that was dialed, so that is highly suspicious as well!).
I still do not know if my subscription is truly cancelled, as I continue to have funds being withdrawn from my bank. I also want a refund for the months I had been actively trying to contact them, even though I had been trying to cancel my subscription long before that. This company is outright fraudulent, a total scam; DO NOT TRUST MAGZTER!!! They are doing this crap on purpose, run shady business tactics, and are scamming people out of their money during a difficult time with the pandemic, no less! You guys are scumbags!!!
Response from MagzterDec 2, 2020
Dear Tara,
Greetings from Magzter support! Please accept our apologies for any inconvenience caused.
I am sorry to know that you are facing difficulty in cancelling the auto renewal of your subscription.
You can cancel the subscription renewal for the purchases made through our website by following the steps listed below:
• Go to www.magzter.com
• Click on the three horizontal lines (known as the Hamburger Menu) next to the Magzter Logo on the top left
• Click Login option from the menu
• Select your desired option to login as (Email, Facebook, and Twitter)
• Enter your email address and password and continue
• Now again click on the three horizontal lines (known as the Hamburger Menu) next to the Magzter Logo on the top left and select 'Help' section
• Select 'Account' and then select 'Magzter Gold'/'Magazine Subscriptions' to manage your subscriptions
Also,I see that you have already contacted our support team regarding this issue and we have now responded to your email.
Please check your email inbox for the reply from our support team ([email protected]) and your request is resolved.
If you are happy with the resolution provided by our support team, please consider changing your rating for our business.
Regards,
Team Magzter
MH
Martyn H.
Beware !!
Do not sign up or pay for anything with this company , Its a con ! i paid the money for an issue and i am unable to read it as it wont download , They then tell me i have to have the app . Even when i downloaded the app i cant read it so i have lost the money
All the site wants you to do is sign up for a year subscription
Be warned and stay clear
Response from MagzterDec 2, 2020
Dear Martyn,
Greetings from Magzter support! Please accept our apologies for any inconvenience caused to your reading experience.
I see that you have already contacted our support team regarding this issue and we have now responded to your email.
Please check your email inbox for the reply from our support team ([email protected]) and your request is resolved.
If you are happy with the resolution provided by our support team, please consider changing your rating for our business.
Regards,
Team Magzter
GI
Giacinto
I have subscribed to Gold via iTunes…
I have subscribed to Gold via iTunes subscription but I cannot access the service. I have email twice the customer support but no reply. I have rarely experience something so unprofessional.
Response from MagzterNov 30, 2020
Dear Giacinto,
Thank you for contacting Magzter support.
Greetings from Magzter support! Please accept our apologies for any inconvenience caused to your reading experience.
We escalated your complaint to our technical team, and they have made changes to the server.
Please log out of your Magzter ID - (Email Address ) and log in back again to access your subscription.
I do see that you have already contacted our support team regarding this issue and we have now responded to your email.
Please check your email inbox for the reply from our support team ([email protected]) and your request is resolved.
If you are happy with the resolution provided by our support team, please consider changing your rating for our business.
If you have any other concerns, please feel free to contact us.
Regards,
Team Magzter
BO
Boomtownchav
Impossible to contact other than…
Impossible to contact other than e-mails they don't seem to respond to.
My subscription isn't arriving I have no idea why and no one to speak to in regards sorting it
Lazy, cut price service
Okay the contact was impossible, it did take over 72 hours to contact via e-mail, but here's the hitch, I was directed to the wrong publishing branch (digital not physical) and as such my bad, I have no right to judge their customer service as Im not a customer
Merry Christmas all x x
Response from MagzterNov 29, 2020
Dear Richard,
Greetings from Magzter support! Please accept our apologies for any inconvenience caused to your reading experience.
I could see that you have already contacted our support team on this and responded to your email requesting the email receipt of your purchase as we are unable to locate your purchase from the email address you have contacted us.
Hence, please reply to our email with the requested details so that we can check what had gone wrong and have the issue resolved for you immediately.
We look forward to hearing from you soon.
Regards,
Team Magzter
MP
Manjunath P.
Don't understand why you can't put a…
Don't understand why you can't put a simple "Cancel" subscription feature despite so many complaints! I can't figure out what to do. It seems here too your solution is to contact support. This is just so disappointing because now it feels like a scam. I accidentally signed up for free trial using 2 accounts during the same time and been wanting to cancel one but just can't figure out how! What a scamster! Now, I am thinking of cancelling both. Scam companies like yours don't deserve my business. Until you fix your cancel subscription feature, I am not coming back again!
Response from MagzterNov 29, 2020
Dear Manjunath,
Greetings from Magzter support! Please accept our apologies for any inconvenience caused.
I am sorry to know that you are facing difficulty in cancelling the auto renewal of your subscription.
You can cancel the subscription renewal for the purchases made through our website by following the steps listed below:
• Go to www.magzter.com
• Click on the three horizontal lines (known as the Hamburger Menu) next to the Magzter Logo on the top left
• Click Login option from the menu
• Select your desired option to login as (Email, Facebook, and Twitter)
• Enter your email address and password and continue
• Now again click on the three horizontal lines (known as the Hamburger Menu) next to the Magzter Logo on the top left and select 'Help' section
• Select 'Account' and then select 'Magzter Gold'/'Magazine Subscriptions' to manage your subscriptions
Also,I see that you have already contacted our support team regarding this issue and we have now responded to your email.
Please check your email inbox for the reply from our support team ([email protected]) and your request is resolved.
If you are happy with the resolution provided by our support team, please consider changing your rating for our business.
Regards,
Team Magzter
