Green O.
Avoid this scam company
I signed up for Magzter Gold several months ago, but decided to cancel as I was preferring another magazine subscription service. With some difficulty, as the website is hard to navigate, I cancelled my auto-renewal. Since I did this, my auto-renewal has showed up as 'cancelled'. Despite this, my subscription was taken in both March and April, and when I contacted Customer Service to demand cancellation and a refund, this was begrudgingly given but customer service agent Amanda Cruz suggested it was my fault for 'not knowing' the cancellation process. How dare a company accuse its customers of being to blame for its inability to process cancellations properly!? Avoid. Scammers and rude customer agents.
Response from MagzterApr 23, 2021
Dear Sir/Madam, Thank you for bringing your concern to our notice. Firstly, we would like to apologize for any inconvenience caused to you. Unfortunately, we are unable to locate your email. Kindly email us again at [email protected] from your registered email address along with your invoices and we shall look into your concern on priority and provide a satisfactory resolution. Regards, Team Magzter