MagzterReviews of magzter.com

3.4339 reviews
Media & Information
Rockefeller Plaza 1, New York, New York

Magzter

About Magzter

Magzter is a cross-platform, self-service, global digital magazine newsstand with over 8,000 magazines from 3,400+ publishers.

Magzter (magzter.com) has 339 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: magzter.com
Website: magzter.com
Category: Media & Information
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 68% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Russ W.

Feb 15, 2021

Abysmal Customer Service with Questionable Business Practices

As a Magzter GOLD subscriber I was provided with a list of GOLD magazines included as part of my subscription. However, since Nov 2020, three GOLD subscription magazines have failed to be provided. I first contacted "customer service" on Dec 17th to bring this to their attention. Successive email communication has failed to resolve this, culminating in the following boiler-plate response: "Dear xxxxx, Thank you for writing back to us. I am sorry for the inconvenience caused to you in this regard. I have escalated your complaint as critical feedback to our team and they are working on this issue. We at Magzter, strive to deliver best reading experience and services to our customers. However, mishaps like these do happen due to unforeseen disengagement of some publishers. We appreciate your time and patience in this regard. Please feel free to contact us again if you have any other questions." There are two issues that arise: First, Magzter's inability to resolve this complaint, even after two months! (so much for 'escalation'). Second, although Magzter is fully aware that these three magazines are not being released by the publisher (resulting in me missing 9 issues so far...), Magzter still lists these magazines as part of their GOLD subscriber package. Why would they still advertise them as part of the GOLD subscription knowing full well that the magazines are not being provided? Questionable business practice at best. I would avoid any type of subscription with Magzter based on misleading advertising and customer service failures.

Response from MagzterFeb 18, 2021

Dear Sir/Madam, Greetings from Magzter support! Please accept our apologies for any inconvenience caused to your reading experience. Thank you for bringing your concern to our notice. We always strive to ensure that our readers get priority access to the latest issues, but at times, there could be a delay at the publisher's end. We have escalated this to the concerned team to follow up with the publisher and ensure that the latest issue is uploaded on our platform at the earliest. You will receive a notification from Magzter to your registered email ID as soon as the magazine becomes available to read. If you are happy with the resolution provided by our support team, please consider changing your rating for our business. Regards, Team Magzter

About Magzter

Magzter is a cross-platform, self-service, global digital magazine newsstand with over 8,000 magazines from 3,400+ publishers.

Magzter (magzter.com) has 339 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: magzter.com
Website: magzter.com
Category: Media & Information
Location: New York, New York
Listed on Five Star Index: 2026

Magzter reviews

339 approved reviews, newest moderated first

JACQUI H.
Feb 23, 2021
It doesn’t work and no one helps when…
It doesn’t work and no one helps when you have an issue. I would love to have read the magazines
Response from MagzterFeb 23, 2021
Dear Jacqui, Greetings from Magzter support! Please accept our apologies for any inconvenience caused to your reading experience. I see that you have already contacted our support team regarding this issue and we have responded to your email. Please check your email inbox for the reply from our support team ([email protected]) and your request is resolved. If you are happy with the resolution provided by our support team, please consider changing your rating for our business. Regards, Team Magzter
Russ W.
Feb 15, 2021
Abysmal Customer Service with Questionable Business Practices
As a Magzter GOLD subscriber I was provided with a list of GOLD magazines included as part of my subscription. However, since Nov 2020, three GOLD subscription magazines have failed to be provided. I first contacted "customer service" on Dec 17th to bring this to their attention. Successive email communication has failed to resolve this, culminating in the following boiler-plate response: "Dear xxxxx, Thank you for writing back to us. I am sorry for the inconvenience caused to you in this regard. I have escalated your complaint as critical feedback to our team and they are working on this issue. We at Magzter, strive to deliver best reading experience and services to our customers. However, mishaps like these do happen due to unforeseen disengagement of some publishers. We appreciate your time and patience in this regard. Please feel free to contact us again if you have any other questions." There are two issues that arise: First, Magzter's inability to resolve this complaint, even after two months! (so much for 'escalation'). Second, although Magzter is fully aware that these three magazines are not being released by the publisher (resulting in me missing 9 issues so far...), Magzter still lists these magazines as part of their GOLD subscriber package. Why would they still advertise them as part of the GOLD subscription knowing full well that the magazines are not being provided? Questionable business practice at best. I would avoid any type of subscription with Magzter based on misleading advertising and customer service failures.
Response from MagzterFeb 18, 2021
Dear Sir/Madam, Greetings from Magzter support! Please accept our apologies for any inconvenience caused to your reading experience. Thank you for bringing your concern to our notice. We always strive to ensure that our readers get priority access to the latest issues, but at times, there could be a delay at the publisher's end. We have escalated this to the concerned team to follow up with the publisher and ensure that the latest issue is uploaded on our platform at the earliest. You will receive a notification from Magzter to your registered email ID as soon as the magazine becomes available to read. If you are happy with the resolution provided by our support team, please consider changing your rating for our business. Regards, Team Magzter
Jatin B.
Jan 22, 2021
The resolution of magazine is so bad i…
The resolution of magazine is so bad i can hardly read and if i increase page view size, the scrolling have to do ,just kills me.
Response from MagzterJan 28, 2021
Dear Jatin, Greetings from the customer support team at Magzter! Thank you for reaching out to us and we apologize for any inconvenience caused. However, on checking our records, we could not find any email from you. Please email us at [email protected] with your subscription details, so that we can look into your concern on priority and provide a satisfactory resolution. Regards, Team Magzter
Aaron G.
Jan 20, 2021
Cancellation is impossible - beware
As others have stated, it's either impossible or at the very least very difficult to cancel. I am having to resort to going through my bank to get rid of them. They emailed me back asking for my Magzter ID or email receipt to process my cancellation. I don't get email receipts and there is no Magzter ID in my profile. Also, there is a cancellation button in my profile that conveniently doesn't work - all the other buttons work by the way except for that one. Stay away from this company like the plague.
Response from MagzterJan 21, 2021
Dear Aaron, Greetings from Magzter support! Please accept our apologies for any inconvenience caused to your reading experience. I see that you have already contacted our support team regarding this issue and we have now responded to your email. Please check your email inbox for the reply from our support team ([email protected]) and your request is resolved. If you are happy with the resolution provided by our support team, please consider changing your rating for our business. Regards, Team Magzter
Farah
Jan 8, 2021
Charged after cancellation confirmation from magzter
I have sent auto renewal cancellation request before expiration of my 1 month trial. They have responded via mail and confirmed me about cancellation of auto renewal. But it is very unfortunate that on the same day they charged full yearly payment from credit card. I have mailed them regarding payment screenshot and still waiting for response
Response from MagzterJan 12, 2021
Dear Farah, Greetings from Magzter support! Please accept our apologies for any inconvenience caused to your reading experience. I see that you have already contacted our support team regarding this issue and we have now responded to your email. Please check your email inbox for the reply from our support team ([email protected]) and your request is resolved. If you are happy with the resolution provided by our support team, please consider changing your rating for our business. Regards, Team Magzter
Namrata B.
Jan 5, 2021
MAGZTER IS SCAMSTER
I paid for gold subscription almost a week back through card and have been following up with them to activate but there is no response apart from auto reply... they have taken my money and no noise is going to their deaf ears. Asking Magzter to respond and activate urgently else in this age of social media activation, they will not be left Scott free for their mistakes and casual customer handling.
Response from MagzterJan 6, 2021
Dear Namrata, Thank you for contacting Magzter support. We are sorry for the inconvenience caused to you in this regard. I see that you have already contacted our support team regarding this issue and we have now responded to your email. Please send us the required details and we will get back to you at the earliest. Please check your email inbox for the reply from our support team ([email protected]), If you are happy with the resolution provided by our support team, please consider changing your rating for our business.
Katarzyna
Dec 20, 2020
They charge people on things they have…
They charge people on things they have not ordered, won't present an invoice for it, not to mention a refund or access to what they claim you paid for. Email them, asking for any of those - they will repeatedly advise you to log in and out one and one more time.
Response from MagzterDec 22, 2020
Dear Katarzyna, Greetings from Magzter support! Please accept our apologies for any inconvenience caused to your reading experience. I see that you have already contacted our support team regarding this issue and we have now responded to your email. Please check your email inbox for the reply from our support team ([email protected]) and your request is resolved. If you are happy with the resolution provided by our support team, please consider changing your rating for our business. Regards, Team Magzter
Moeen
Dec 14, 2020
Wide range of digital magazines.
Wide range of digital magazines. Customer service have always been quick to help.
Response from MagzterDec 15, 2020
Dear Moeen, Greetings from the customer support team at Magzter, the world's largest digital magazine newsstand! We are glad to know that you are satisfied with the resolution provided by our support team. We want you to know that your satisfaction is extremely important to us and we trust that you will enjoy your digital reading experience with Magzter. If you need additional assistance or have any questions, please do not hesitate to contact us again.

MagzterReviews of magzter.com

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