Frederik Grøn S.
They don't let you unsubscribe
So far, everything that people complain about is true for me too. 1) You can't access your subscription from the browser, even though you should be able to. 2) You can't unsubscribe from the web browser, because they don't recognized your subscription when logged into the browser. 3) You can access the subscription from the app. 4) You can't unsubscribe from the Magzter app. 5) A lot of the magazines are old issues. 6) They don't seem to want to unsubscribe you, when you contact them by mail. I started the subscription 28th May, requested to unsubscribe the same day, which they responded to, but they didn't unsubscribe me. Now it's the 30th May and I hope they'll see this review and cancel my subscription. This is my mail of the 28th May: Dear Sirs, I want to use my "7-Day No Questions asked refund policy" and stop the subscription immediately. The e-mail I'm registered with is the one I'm currently writing from: xxxxxxxxxxxxxxxx. Receipt No: #MGS009904588 Order No: 2824619 Date: May 28, 2021
Response from MagzterJun 1, 2021
Dear Frederik, Greetings from Magzter support! Please accept our apologies for any inconvenience caused to your reading experience. I see that you have already contacted our support team regarding this issue and we have now responded to your email. Please check your email inbox for the reply from our support team ([email protected]) and your request is resolved. If you are happy with the resolution provided by our support team, please consider changing your rating for our business. Regards, Team Magzter



