Magic Story creates personalized children’s books that turn every child into the hero of their own magical adventure. Our mission is to inspire creativity, build confidence, and foster emotional growth through stories that make reading an unforgettable family experience. Each book is tailored to your child’s name, likeness, and unique traits, featuring breathtaking illustrations and engaging themes such as Understanding Emotions and Facing Fears. Our stories help children develop life skills, build self-assurance, and spark their imagination while creating cherished family memories. Discover more at magicstory.com.
Magic Story (magicstory.com) has 459 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
magicstory.com
Website
magicstory.com
Category
Books & Magazines
Location
Long Beach
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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It was very easy to upload pictures and choose the books. The pictures of my grandchildren are the most precious ever! I’m very excited to see the finished product
Response from Magic StoryApr 2, 2026
Thank you so much, Linda! We're thrilled the process was easy and enjoyable — and we just know those photos are going to look absolutely precious in the finished books! The best part is still to come. We can't wait for you to see the looks on your grandchildren's faces. Enjoy every magical moment!
GW
Gene W.
This company does not honor it's 30-day Money-Back Guarantee
Update to my review:
After my negative review on Trust Pilot and social media another person in Customer Service contacted me, and they agreed to refund me the cost of the book (less shipping fee). So I have changed my 2-star rating to 3-stars. It shouldn't take negative reviews and 5 emails back and forth for them to honor their money-back satisfaction guarantee. I will not order from them again, because they do not allow you to review the whole book before purchase.
This company does not honor it's 30-day money-back guarantee, and their customer service is only by email -no phone number, no chat. I signed up for a Magic Story subscription, and uploaded my grandson's facial image (he was wearing a black tux and bowtie in the image, but the clothing in the image just showed the shoulders of the tux and the bowtie). The first book I chose was The Magic Baseball. I asked if I could preview the full story before purchasing, but they don't allow story previews, only image previews. The hardcover book arrived and is good quality, and my grandson's image in the book looks just like him. BUT my grandson is wearing a black tux throughout the book - when he's at the baseball field, playing baseball with his teammates (who are in baseball uniforms), fielding the ball in the outfield, and when he's in bed!!! That's ridiculous! At no point during the creation of the image or in the instructions did it mention they would be wearing the same clothes as in the uploaded photo. That makes no sense. They only need the face to add to their story image templates. So, I emailed customer support and requested they refund me under their advertised 30-day money-back satisfaction guarantee. Customer Service Roxanne responded "At this time, we aren’t able to process a refund for your order. Sorry for the disappointment". After 3 emails back and forth, I asked WHY they won't honor their M-B guarantee, but I never received an answer or a refund. I have cancelled my subscription, obviously, and do not recommend this company.
Response from Magic StoryApr 2, 2026
Thank you for updating your review, Gene, and we're truly sorry for the frustration you experienced. You deserved a smoother process from the very start, and we're glad our team was ultimately able to make it right. Your feedback about clothing in photos and the need for clearer guidance during creation is genuinely valuable — we're taking note. We understand you've cancelled, and we completely respect that decision. Should you ever give us another chance, we'd love to show you the experience we strive to deliver.
TJ
Towanna J.
How easy the app was to create the
How easy the app was to create the
avatar.
Response from Magic StoryApr 2, 2026
We're so glad the avatar creation process was easy and fun, Towanna! Making it simple and enjoyable is a big priority for us. We hope your little one loves seeing themselves in their very own story!
AW
Amber W.
The book is amazing
The book is amazing. The pictures are extravagant. The colors are bright and bold. My child loved it as did I.
Response from Magic StoryApr 2, 2026
This is so wonderful to hear, Amber! We put so much care into the artwork and colors, so knowing it wowed both you and your child is the best feedback we could get. Thank you for sharing — enjoy every magical read!
ML
Mark L.
She loves her books
She loves her books
Response from Magic StoryApr 2, 2026
That's all we need to hear! We love knowing she loves them. Thank you, Mark — here's to many more happy reading sessions!
SH
Shannon
Love the layout
Great and easy checkout
Response from Magic StoryApr 2, 2026
Thank you, Shannon! We're so glad the experience was smooth from start to finish. We hope the book brings lots of joy when it arrives!
CN
Carrie N.
Still waiting on the book to come in…
Still waiting on the book to come in the mail. Other than that my experience with the website was fantastic. Thank you…
Response from Magic StoryApr 2, 2026
Thank you so much, Carrie! We're thrilled you loved the website experience — and the best part is still on its way! We can't wait for you to receive your book and see the magic come to life. We hope it brings a huge smile when it arrives!
DW
Deborah W C.
My grandson and I enjoyed his first…A Magical learning Experience
My grandson and I enjoyed his first book. He was so excited when realized that he was part of the story! This is very good learning tool for kids . I’ve already share the website to my friends with grandkids.
Response from Magic StoryApr 2, 2026
What a beautiful review, Deborah! The moment a child realizes they're the hero of the story is pure magic — we love that your grandson got to experience that! And thank you so much for sharing our website with your friends. That truly means the world to us. We hope the little ones in their lives love their stories just as much!
