MAGIC JOHNReviews of magicjohn.com

This product is awesome you definitely get strong durable products from Magic John. I got two phone cases for my pro maxes 17 and screen protectors. Definitely will be buying more products from this company.

I ordered the lens protector (iPhone 17 Pro Max) based on the company’s marketing for the Gen 3 magnetic lens cover, where Gen 2 is explicitly presented as an inferior version. Despite this, I was sent a Gen 2 product, without any disclosure. I was not even aware that Gen 2 was still being sold, given how the marketing positions Gen 3 as the current and superior model. After contacting customer support and providing screenshots of the marketing material, they acknowledged the difference but insisted that I pay an additional $15 to receive the Gen 3 product that was originally advertised. After multiple exchanges, they refused to correct this at no cost. In the same order, I also purchased two cables and a screen protector. The screen protector significantly reduces touch sensitivity on the phone, which further adds to my dissatisfaction with the overall quality of the products received. Taken together, this experience shows a lack of transparency and quality control. I do not consider this acceptable customer service. - To clarify, the issue is not about internal product names, pricing tiers, or whether different items exist in your catalogue. The issue is how the product was presented and marketed at the time of purchase, and what a reasonable customer would understand they were buying. Based on the listing and marketing materials shown at checkout, the product appeared to be a newer, magnetic solution. The item that was delivered is a non-magnetic version, which does not correspond to that presentation. Offering a paid “upgrade” to receive the product that was implied by the marketing does not resolve a situation where the original item was not as described. In such cases, consumer rights are normally addressed through a refund, not an upsell. I am not requesting a free upgrade or additional products. I am simply seeking a refund for the lens protector that was misleadingly presented, while keeping the rest of the order unchanged. This review reflects my experience to date.

The installation is always easy, it’s my second time buying from magic john, specifically for a tablet screen protector and the screen is just so smooth

UPDATE: Customer service reached out and offered a one-time replacement in exchange for removing this review. I’ve increased my rating from one star to two in appreciation of their responsiveness. However, I don’t feel it would be honest to remove the review entirely, as the experience described below is still accurate. I hope Magic John considers revisiting its policies regarding defective products, and that my experience was a one-off others won’t have to go through. I wanted to like Magic John. Clean install, slick marketing, big promises. What I got instead was two screen protectors that cracked on their own and a customer service policy that hides behind “industry standard” excuses. The first protector chipped almost immediately—within a day or two of application—right near the top speaker. I hadn’t dropped my phone, slammed it down, or hit it against anything. It just… cracked. Worse, the chip was sharp enough that it nearly cut me. That’s not just disappointing; that’s unsafe. When I contacted customer service, they were reasonably quick to respond, but immediately hit me with “we need a photo.” Fine, I get wanting proof—except my phone is my camera. Removing the already-fractured protector to document it caused it to break further, which they then used as justification to deny any help. They told me there was “nothing they could do” and that needing a photo was an “industry standard.” It isn’t. It’s just their policy, and a convenient one at that. They eventually sent a second protector. Two months later, it cracked too—again without any drop or impact—this time at the bottom edge near the swipe area. I didn’t even notice it immediately, until it sliced my thumb. A screen protector that fails silently and cuts you is not protecting anything. At this point, I’m done. Two spontaneous cracks, zero accountability, and a rigid support process that ignores obvious real-world use. If your product can’t survive normal handling and your solution is “sorry, no photo, no help,” that’s not quality—that’s a liability. Save your money. There’s no magic here—just brittle glass and corporate shrugging.

Ordered a screen protector with privacy feature but its not working with fingerprints on s24fe model phone. So customer service replied quickly and offered to send a new set of clear protectors. So far, the service is great. And the installation is very easy. It feels goods, cant wait to get the clear version. Edit: i got the clear version and it fixed the issue, fits great, feels good and excellent service.

Really good quality products, exactly as advertised and really good packaging. Love their marketing videos as well to be fair.

I like all my Magic John products. I can’t wait to see what they come out with next. I’ll be the first in line to purchase

⭐⭐⭐⭐⭐ I had a great experience with Magic John. Their customer service really stood out, they took great care of me from start to finish and made sure everything was handled quickly and professionally. The products themselves are high quality and clearly well made. You can tell they care about both their customers and what they put out. I would absolutely recommend Magic John and would not hesitate to buy from them again.