Bayden J.
I have given a 5 star for the reason as follows
I have given a 5 star for the reason that they replaced a screen protector after it broke in the 1st couple of weeks from a fall. The process was good but I am not sold on screens as they do not stand up like the advertising. It is a shame that this is the case as if they got it right and they actually didn’t crack, break or scratch as advertised the product would be great. I was the one who purchased them for both our phones and feel let down as your phone is fair investment and it would be great to protect with a great protection Hopefully they will get there
Response from MAGIC JOHNJan 30, 2026
Hi Bayden, Thank you very much for taking the time to share your honest feedback and for your 5-star rating. We truly appreciate your recognition of our replacement service. Your feedback is very valuable to us, as it helps us identify areas where we can continue to improve. Protecting customers’ devices properly is our top priority, and we are constantly working on improving our materials and product performance. Your comments have been shared with our product team, and we will continue strengthening quality control to deliver better protection in future versions. Thank you again for your support and for giving us the opportunity to improve. We truly hope to provide you with an even better experience next time. Best regards, Magic John Customer Service Team