MagicJackReviews of magicjack.com

My experience with magicjack was unfortunately now good at all. I had to convert my Canadian number to an American and, which was not a problem. But getting the calls transferred became an issue and NO ONE from their customer device tech team could not resolve the issue. I had many phone calls with them regarding my issue, many escalation to the manager and NO ONE ever called me back to get my issue resolved. And of course I could not get a refund even though I didn’t not use the service at all (since I was not able to). No empathy from anyone on their team and just terrible customer service overall. I would not recommend them to anyone.

Service wasn't terrible. However, we canceled over 2 years ago and they keep taking money from us yearly. We have tried everything. All we can do is dispute with our financial institution. Tomorrow will be the second time I have to file a dispute. Ridiculous!

I was thinking about signing up with Magic Jack so called to ask some questions. The responses came very slowly, were quite unclear, with lots of mistakes made (saying one thing followed by 'oh, sorry, I mean...'), and the rep's speech was slurred. Honestly, it sounded like he was stoned. On the plus side, he was polite and friendly. But when clear answers to straightforward questions are so elusive, then it's just not for me.

Do yourself a favor and run! Years ago I had a magic jack and it was great. My parents recently moved out of state to live with my sister after my Dad had a stroke. I wanted to be able to talk to them and have them call me (as my sister has no phone in the house) so I immediately thought Magic Jack. What a big mistake. I ordered the device and paid for the one year subscription. The device was missing upon delivery. Somehow in the shipping process, the box got torn open and the device and everything else with it went missing. The post office, instead of returning the empty box to Magic jack, proceeded to deliver the empty box in a plastic bag offering an apology. When I called Magic jack they dutifully read me a section in their contract that says the buyer is responsible, not Magic Jack if the unit is not delivered or damaged during delivery. Isn’t that wonderful! We tried to find out if the package was insured, but in the multiple phone calls we made, no one would answer our question. I guess after reading all the reviews, this may have been a blessing in disguise. According to those that did receive their device, service was poor and Magic jack put them on auto payment and these folks are having one heck of a time getting it cancelled.

1 Month ago I renewed my service, magic jack took my money and still disabled my phone and has been spamming me for 7 weeks to renew my service. I paid in FULL again for the 2nd time two weeks ago and they still have my phone disabled and they are still spamming me about my need to renew. So now I've Paid 2x to renew, and the phone is still disabled by magic jack, spent 35 minutes on my cellphone calling them (disabled house phone doesnt even allow me to call them) and they will escalate the POSSIBILITY of refunding my over payment as they don't issue refunds?!?!?! Oh yeah, they also insist on charging me an extra $10dollars to keep my number. This fee isnt listed on the renewal web page that we are forced to use in order to renew the service. I paid to renew twice, MAgicJack disabled the phone and in order to fix their error, I need to phone them. Company is horrible to get a hold of, has awful or non-existent service and charges annual fees that they make up as they go.

They messed up my phone by connecting my device wrong. Now I can't get the phone number back

I used to love having a magic jack. As long as you have no problems the service works fine. I bought a second one for an elderly couple who needed a land line. Just as it arrived the husband was setting it up but then he died. I could not access the account because I didn't have his passcode. THEY ASKED ME FOR HIS DEATH CERTIFICATE WHICH I VERY awkwardly PROVIDED (WHY DID I DO THAT???). Then the company refused to answer any emails. After I provided the death certificate. I'm not sure who I am morte upset with the company or myself. Buyer BEWARE

Would give zero but will not go that low. Told to pay for another year and they would refund me the year they over charged me for. Next day after already paying I get an email refusing refund. Now stuck with 2 years of service that has gone so far down hill. Calls will not forward. Never again.