MagicJackReviews of magicjack.com

I was thinking about signing up with Magic Jack so called to ask some questions. The responses came very slowly, were quite unclear, with lots of mistakes made (saying one thing followed by 'oh, sorry, I mean...'), and the rep's speech was slurred. Honestly, it sounded like he was stoned. On the plus side, he was polite and friendly. But when clear answers to straightforward questions are so elusive, then it's just not for me.

I have been with MagicJack since the beginning and must say it is overall a cost saver once you drop your expensive land-line. Unfortunately, at a cost or compromise in quality and reliability. Firstly the system never works well on Wi-Fi with computers as promised - neither the earlier 'Plus' or 'Go' models and I have tested them both on different routers and computers to confirm this. I have upgraded to the MagicJack Go and unless plugged into a router the performance is undependable using the USB to computer configuration - how sad. Any promises or suggestions that you can use this for a 'real' business is a stretch since your clients/customers would think you have money issues. Also, I have tried the MagicJack Android App on several android cell phones and although it does 'basically' work it is also unreliable and delivers poor quality with scratchy sound and many dropped calls and other issues and is basically a novelty. How long must I wait for a better 'App' or a better dongle? How many more dongles must I pay for? Another experience was the performance did improve greatly when I updated from MagicJack Plus to MagicJack Go and after much complaining to them about bad service with the earlier 'Plus' it turned out that their earlier generation dongles (The Plus series) had performance issues that they lied to their customer's about - I have other friends I have referred to the service at that time and they had the same problems and issues I observed and experienced - notice how they dropped support of the 'Plus' series!?! Again, I had to pay for the 'Go' unit to resolve or improve their defects and problems. With all the 'beta' testing and customer loyalty I have been rewarded with mediocre service and relatively poor quality...did I really save much? They owe dedicated customers immediate and free replacements of these devices over time as long as we remain subscribed and they need to be more honest about performance claims and not mislead their clients. If you think you are having problems with your MagicJack it is most likely the device and they will never replace it at no cost....either get a new one ...or better yet....perhaps "run for the hills".

So I hate Magic Jack, but I moved overseas, and needed a way to be able to text and call using a US phone number. After searching high and low, the only solution seemed to be Magic Jack, so I decided to get their app for 9.99 per year. I had issues with app not telling me at the top when I had messages or texts and after e-mailing and calling, I realized they are just tooo stupid to design/code an app properly, but I continued to use it because I had no choice. My year just expired and instead of receiving an e-mail via the e-mail address I signed up with, it went to my cell phone's e-mail which I rarely if ever use, so I only noticed a week later. I called up to renew, and after wasting my time with the first Filipino, I got hung up on. I called back and GUESS WHAT They NOW want to charge me a 35 equipment fee. LOL, there is NO need for ANY equipment to use the mobile app, but of course GREED is alive and well in Magic Jack land. I told her 3 times I guess you don't want my business and finally hung up. I will just do without, I'm going to be returning to the US soon anyway. I'm always shocked when I hear people singing Magic Jack's praises. I think they are INSANE. I had issues with the phone device when I lived in Panama and even before moving from Canada I had issues with their customer service and read the million long thread of complaints. My sister nearly hung up the phone on me the clarity was sooo bad. There are so many better VoIP options, but unfortunately NONE that do what I need sigh