MagicJackReviews of magicjack.com

Terrible - stay clear of this one. Poor customer serice, customer support non existent, outsourced. Not worth the price

We use it for a back up for home/outages, etc. Have had it for years. My husband tried to renew our service yesterday & it took 1.5 HOURS. They could not match phone numbers, pin or password numbers, couldn't match addresses. NOTHING HAD CHANGED. IT was insanity & total ineptness. What should have taken 5 minutes. & we had to change the phone number. IF this was a business, it could have hurt them tremendously. Would suggest a new company come forth as competition that is professional & knows what they are doing. We also tried on line & it did not work to renew it.

The worst. Can't even renew my credit card to pay the yearly fee weather it's online or by phone. It was a big mistake trusting them with my business number. Waisted too much time on this and I'm just giving up with Magicjack. Just going to let the subscription run out and just use my cell phone. Their tech support and billing department are useless and rather dumb.

MagicJack DOES NOT offer Customer Service. It has been 6 days with ZERO support.

I was able to contact them at this number finally!!! Company is Florida Based! (561) 691-4600 They were able to get my Magic Jack working again!!!

I am having a problem with Magic Jack. There is no way to contact a human being. Email responses are bots. Phone calls are bots, no way to talk to a person, and the system disconnects you.

I have had MJ for 30 years. So I had a company insist they needed to send me a text message to verify my number, but no text message came through, but the next day their was a message in the app from MJ that said . after analyzing my text message use my text message feature has been 'unblocked ' so I was wondering why it had been blocked to begin with. and i noticed on my other MJ number phone calls back when I used the number a lot seemed to be limited to 30 or 45 seconds each and then the call would disconnect, so I am guessing MJ guys were doing just that. so phone service with a side of dirt bag ? You know I was using the *** NUMBER as a contact number for me as a VOLUNTEER animal rescuer and only scumbags or Verizon which is the same thing would mess with rescuers who are trying to help people like YOU. So they have become a trash company with little to no customer service. they even abandoned their social media. their only good as a cheap VOIP service. Don't sign up for 911 services or they will try to charge you extra and say the charges are actually from your states 911 services. how ever after their latest round of scumbag tricks I would not believe them.

I have been using MagicJack for over 15 years, and it has been pretty good. You can connect your MagicJack to a Panasonic cordless multi phone base, and easily use it for your whole house. Their best feature is to require incoming calls to dial a digit in order connect. This has completely eliminated all robo spam calls. The drawbacks are that the price of the service keeps going up, and the call quality is not very good. I almost always use my cell phone now for calls because the quality is much better. We have also had problems calling China with the international service.