Magical Vacation HomesReviews of magicalvacationhomes.com

I stayed with Magical Vacation Homes in several homes like RVH_207M, RVH_439M, RVH_403M and each time i stayed i had an amazing time with my family we always enjoy the pool area do BBQ and spend our time together. Highly recommend staying with Magical Vacation Homes

Staff was very friendly and attentive, the home itself was beautiful and the location was spectacular!

Magical was so helpful and responsive! I would absolutely stay again, the home was beautiful

The staff at Magical Vacation Homes are Great, we were staying together at a lovely luxury mansion in Reunion due to a loss in our family. The experience although a sad one Magical team went out of their way to help us from booking the home to taking care of the smallest details. Would definitely stay with them again.

Worst rental experience we have ever had. We arrived and no games and TVs work. Fridge did not work, ruined our food we bought. No one can come fix this until Monday when we arrived on Friday. Call about pool heat, and they claim it is 350 bucks extra. I ask them why it isn’t complimentary at this point when nothing else here works. They say they can’t help me. I tell them to do the heat. But we have multiple families here and I can’t change my friends card on file. So I say to wait until I ask him and they go and charge my friends card 400 not 350 for heat. Then they do not answer me. No manager is available to handle anything or fix anything. This is the worst run place ever. They also go and tell me pre checks were done on all the TVs and games by their team. Funny somehow it all broke between when they checked on Friday until we arrived on Friday. I have asked over and over to speak to a manager and I am told I can’t. Avoid this place at all costs!

Major issues with access to a gated community where the home was located. Magical Vacation Homes not helpful at all with this issue which is a shame as they were helpful resolving other issues. RESERVATION ID 8166820 1021 Jack Nicklaus Ct The resolution was simple - provide me with a pass to hang in the car (which other residents had) which automatically opened the gate but you refused saying they are for 'owners' only. I paid a lot of money for a 15 night stay to be resident in Bears Den - I expect the same priviliges as owners not to be treated as a second class citizen! I felt fobbed off. You provided a 4 digit gate code with the reservation and told to enter that into the keypad - no keypad, later to be told that was for another community not Bears Den. I was told to use the other gate which was open - not true thats an exit only gate which closed automatically. You sent me to the Bears Den clubhouse but they immediately said they couldnt help as I wasnt renting via them and it was for you to sort out. I was told by you to 'be patient' but it wasnt just me I was stuck behind other visitors (e.g. vans and trucks) who also has trouble with access. All told a very frustrating and unsatisfactory experience which i wont be repeating.

I wished I had saw these reviews before I rented. Everything that has been said about this company is true. They just want your money. Unfortunately Airbnb is not helping by allowing them to use their platform. We paid for pool heat and it didn't work. No upper level A.C.. Have the lights in the kitchen were out. Lights were out in the garage/game room, laundry room and hall entry. Filthy carpet. It was soaking wet from the A.C. malfunction. And yes even cockroaches.

Absolute scam artists. DO NOT rent with Magical Vacation Homes they are thieves. Check their one star rating on the Better Business Bureau (the lowest possible). In dealing with them since my trip, I now know that they are experts at getting negative reviews taken down. They document every time a service person comes out even though they failed to fix anything. They literally just send service people out just to say they did even though nothing gets fixed. We paid over $5000 for a home that had cockroaches, ants, used tampon applicators in the front, and filthy floors that left our socks black after five minutes. There was hair on every single towel. Most importantly, the hot tub and game room, the reasons we picked the home, were not functional. The hot tub never heated up and then finally completely drained. Several games were broken and probably have been for years. They just come and pretend to try to fix things and leave. We spent hours of our vacation everyday on hold on the phone and in person waiting for service people trying to get the hot tub to work. In the end it never got fixed and we were left without even water in it. Now they have the nerve to say well it’s technically a spa not a hot tub. Even though I messaged to confirm before I booked that it was in fact a hot tub and heated up 103. One of the service people finally told us the problem is not something they can even repair and the pool company needed to replace the entire system. But they will continue to book their homes knowing this and never fix it. Yes, the house looks amazing in the photos but it’s not what you get whatsoever. I’ve been to Orlando and booked vacation rentals about 8 times and have never been disappointed. Magical Vacation Homes will take your money and not give you what you paid for and spend their time arguing with you instead of simply keeping up their homes. The homes may have been ok when the photos were first taken but they have all gone downhill and they do nothing to keep them clean or functional. If you thought you were booking a nice house with a hot tub, forget it. You will instead waste your vacation trying to get them to fix it when they know it’s beyond repair and probably has been for years.