Magical Vacation HomesReviews of magicalvacationhomes.com

Just stayed for 5 days at LUXE RETREAT / REUNION and getting anyone to respond to fix anything at the house is impossible. Once we arrived the Golf Simulator ( main reason we chose this house) was not working. We called and they showed up next day. Wednesday it went out again and we texted thursday and was told 24 hours. Friday received text that they were coming by 5:00 and when 5:00 came they texted again and said Saturday —- we were leaving Saturday. All the above are in text messages and texted unacceptable and was told basically too bad. Gave them a chance to call me to discuss and no response. Would look at renting reunion homes from reunion resort or some other third party as seems Magical Vacation homes choose to be understaffed (save money)… when you spend 13k for 5 days you should have someone stop by within 4-8 hours not 3 days. Also would avoid Luxe Retreat home at Reunion if the Golf Simulator is important.

Magical Vacation Homes is the worst rental I’ve stayed at and my family and I have visited vacation rentals across the country over the past decade. We were only staying for 5 days and we arrived late the first day and left early the fifth day, so really just three full days. In that time, we were visited by four repair teams, one came twice, due to issues in the home. The position that Magical Vacation Home takes is that if they fix your issue in 24 hours, you shouldn’t be upset. While this may seem like good customer service, imagine having to host multiple repair teams into the home while you are trying to relax on vacation. Here is a short list of the problems we faced: - amenities that didn’t work or were broken (damaged pool table, video game remotes that weren’t charged and had no charging cables making them unusable, a room advertised as a movie room with smart TV which actually only played cable television - which was also out, and TVs with nothing to watch but Netflix even though they called them smart TVs) - unclean accommodations (pasta sauce splashed over an area rug, wads of hair on the shower wall, more pasta sauce on the kitchen counters), bugs (we killed a roach and had ants), and kids toys and used cups littered around the backyard from previous guests - broken and missing furniture (dining table was said to be for 8 but only had 7 chairs and two of those were broken) - Broken tiles in the bathroom, a broken window upstairs, singe marks on the kitchen ceiling, marker drawn onto the curtains, two broken doors (this obviously didn’t impact our vacation, but just be aware the listing photos seem to be out dated) They sent, unannounced, people to bring us charging cables, clean the rug, try to spray chemicals in the home for pests, and someone to try and fix the media room TV. In all we had five different visits on our vacation, in three days, when these things should have been handled before we arrived. Magical Vacation Homes will tell you that they fixed some of the issues, so what’s the big deal? The big deal is that we spend over $500 per night to have quality family time, not host repair men. We didn’t expect the first one and they just let themselves in while we were home in our pajamas (when we complained, we were told they have the right, per the agreement we signed, for their repair teams to come in at any time without letting you know, so there is really no privacy as their staff can just walk in to the home you rented with or without you in it). We let the second repair man in. The third one walked to the back of the house while we were in the pool. The fourth one showed up as we were leaving and we turned him away as we didn’t want him to spray chemicals in the home while we were in it. The fifth one was in the house when we came home one day and the front door was unlocked when we arrived as well. Again, many of these are small issues, but they added up to a big problem for our family who just wanted to relax. After all this, all I asked was that the company refund the cleaning fee as the house wasn’t clean among the many other small issues. They refused and offered us a late check out when our flight is early on the final day so that was of no use to us. We refused. They then offered us 15% off to stay again. We won’t be doing that. I told them it was the cleaning fee or nothing and that I would be sharing my review and reporting their company to the BBB. They then accused me of trying to extort them for money with the threat of bad reviews and they offered me $100 back on an over $2000 rental. I told them to keep their money as we were beyond that now and I would be sharing my review of their rentals far and wide. This wasn’t ever about money, it was about not getting what we paid for and them getting our money for services not provided and nonfictional amenities. Had we known there were so many issues with the amenities this house boasts, we would have not chosen this house and spent our money with this company.

This company took $1350 for pool heat they never provided. Lots of lies and excuses while providing a pool we could not swim in. Not to mention after taking the final balance, they then informed us the water park for Reunion would be closed for 2 weeks. In total we spent $15,000 for this stay and Magical Vacation Homes has been nothing short of a nightmare. Buyer beware, this place will lie to you and cheat you out of your money.

Worst rental experience we have ever had. We arrived and no games and TVs work. Fridge did not work, ruined our food we bought. No one can come fix this until Monday when we arrived on Friday. Call about pool heat, and they claim it is 350 bucks extra. I ask them why it isn’t complimentary at this point when nothing else here works. They say they can’t help me. I tell them to do the heat. But we have multiple families here and I can’t change my friends card on file. So I say to wait until I ask him and they go and charge my friends card 400 not 350 for heat. Then they do not answer me. No manager is available to handle anything or fix anything. This is the worst run place ever. They also go and tell me pre checks were done on all the TVs and games by their team. Funny somehow it all broke between when they checked on Friday until we arrived on Friday. I have asked over and over to speak to a manager and I am told I can’t. Avoid this place at all costs!

I wished I had saw these reviews before I rented. Everything that has been said about this company is true. They just want your money. Unfortunately Airbnb is not helping by allowing them to use their platform. We paid for pool heat and it didn't work. No upper level A.C.. Have the lights in the kitchen were out. Lights were out in the garage/game room, laundry room and hall entry. Filthy carpet. It was soaking wet from the A.C. malfunction. And yes even cockroaches.

Absolute scam artists. DO NOT rent with Magical Vacation Homes they are thieves. Check their one star rating on the Better Business Bureau (the lowest possible). In dealing with them since my trip, I now know that they are experts at getting negative reviews taken down. They document every time a service person comes out even though they failed to fix anything. They literally just send service people out just to say they did even though nothing gets fixed. We paid over $5000 for a home that had cockroaches, ants, used tampon applicators in the front, and filthy floors that left our socks black after five minutes. There was hair on every single towel. Most importantly, the hot tub and game room, the reasons we picked the home, were not functional. The hot tub never heated up and then finally completely drained. Several games were broken and probably have been for years. They just come and pretend to try to fix things and leave. We spent hours of our vacation everyday on hold on the phone and in person waiting for service people trying to get the hot tub to work. In the end it never got fixed and we were left without even water in it. Now they have the nerve to say well it’s technically a spa not a hot tub. Even though I messaged to confirm before I booked that it was in fact a hot tub and heated up 103. One of the service people finally told us the problem is not something they can even repair and the pool company needed to replace the entire system. But they will continue to book their homes knowing this and never fix it. Yes, the house looks amazing in the photos but it’s not what you get whatsoever. I’ve been to Orlando and booked vacation rentals about 8 times and have never been disappointed. Magical Vacation Homes will take your money and not give you what you paid for and spend their time arguing with you instead of simply keeping up their homes. The homes may have been ok when the photos were first taken but they have all gone downhill and they do nothing to keep them clean or functional. If you thought you were booking a nice house with a hot tub, forget it. You will instead waste your vacation trying to get them to fix it when they know it’s beyond repair and probably has been for years.

Copied from Google reviews. In reponse to MVH’s below comment, I already told Mark that I will not remove my reviews as I want to warn other renters. There’s a reason you don’t have many negative reviews and it’s because you will only make things right with the guests if they remove their reviews, is that legal?! You can say everything was working all you want but do you think i called in issues every day for the fun of it? Update: Spoke with manager and they offered to remove pool heat and the erroneous charge for the game that was broken on our arrival only if we remove our negative reviews. I will not be doing that as we were charged unjustly for pool heat that did not work 80% of the time and a game that we reported as broken within 24 hours of arrival. They should remove those charges based on fact, regardless of whether or not we remove our reviews. This goes to show why only positive reviews are posted. Happy to provide screen shots to anyone that would like an authentic review of their experience. We called in at least 2+ issues per day for the first 4 days of our stay. The pool and spa heat did not work, there was no filter attached to the bottom of the spa, there were no directionals on the blowers and the water would randomly drain out of the spa. In addition the knob for the timer was broken and there was an error that the tech needed to fix. When I spoke to the manager Mark this week, he stated that the entire system was being checked- why would that happen if it was working correctly? Also we paid for damage insurance but were still charged for a broken game that we did not break and reported it within 24 hours as soon as we discovered it. These are only the main issues, there were many more. The rep I worked with in the very beginning was great. Unfortunately the home itself and our stay were less than magical. Magical Views at Reunion Resort was the worst rental home I have stayed in. Home was not welcoming, no decor, stained furniture, bed frames that didn’t fit the mattresses, broken outdoor furniture etc. Listing states that the annex house had 2br but only had 1, hot tub and pool heat didn't work correctly and had to call four days in row to have a tech out, the game room had an arcade game with a completely smashed screen and shards of glass on the console and floor. This leads me to believe that no one comes and checks out the rentals when guests leave. Two gaming consoles and 4 remotes but only one non working remote charger. gas grill didn't work and had to have a tech fix the connection. Pool furniture broken and stained. Couldn’t get the TV systems to work and there was no physical guest book to explain how to use anything. Mandatory $350 fee for reunion resort amenities. When we went to pick up our wrist bands the front desk said our house didn't qualify so we had to spend a day straightening that out. When we went back for the second time to get the bands we were told we were the 4th family that day who had issues with homes they rented through MVH not having wristband access. Nightmare. They also told us we shouldn’t have even rented through MVH and should have rented directly through the resort. Hot water didn't work in first floor bathroom sink. We had 14 registered guests and there was only one roll of toilet paper in each bathroom. Kitchen was bare bones. Listing shows fire pit however at the house it shows only the owner can use it. We have rented A LOT of homes throughout the years and my occupation is in the hospitality industry and I have never experienced anything like this. Awful awful awful. Today is Tuesday and I've been waiting for a manager to call me back since Thursday. Should have been an amazing home (based off the pics) but failed in so many ways. Too many issues to list them all. The care team that we contacted throughout the week to report problems was helpful and responsive. Yes, they did come out and fix the issues when we reported them but I don’t want to spend the first four days of my 5 day vacation calling in multiple issues per day.

Stayed for 10 nights Paid over 5k To stay Games room not working Bed ridden with ants No wifi for 9 days Pool dirty Pool area covered in weeds Pool furniture never been cleaned in at least a year if even has been cleaned Dirty cutlery Food on floor