MadrabbittattooReviews of madrabbittattoo.com

Placed and order, didn't ship within the 3 to 5 days as stated. Contacted support and they told me one item was out of stock. I asked them for a refund and they were quick to process it. Can't say anything about the product but the customer service was consistent and helpful.

I decided to buy the starter kit for my tattoo and was super excited because of the reviews I've read. I tried the numbing cream and well I didn't feel like it numbed the area at all. After the tattoo I put the soothing gel and I had to run and wash it off because it burned me. I do have sensitive skin so that may be a cause but I was not happy with my purchase. The reason I am giving 4 stars is because of the customer service. I told the customer service rep what happened and while they were unable to accept my return they were able to make a partial refund. I appreciate the great customer service! I wish my experience was a different one but the customer service was great!

I accidentally clicked on a monthly subscription on my last order not knowing it. I reached out to have mad rabbit cancel it and possibly start a refund, and while it took a few days too heat back and their customer service number wasn’t working they did in fact ensure all things were canceled and I was given a full refund.

A little disappointed at first. Product arrived and did not work correctly. Sent an email to customer service and they responded the following business day trying to make it right. There supposed to be sending me a new stick. Once I receive the new one or not I’ll follow up. They have the new one shipping out shortly they sent tracking.

Quick responses back and very helpful customer service when asking for help or clarification

Good customer service but cancelling had to wait until second automatic order shipped. They threw in an extra lotion bottle which was nice. Overall, price was too steep for quantity of product. And I can’t get past that They sell numbing cream - just a personal tattoo ethics issue! I mean, part of the tattoo process is earning it, imo.

The items I purchased were awesome! I used the Soothing gel on my new tattoo which healed quickly. I also used the tattoo sunscreen since I was in the sun a lot, my daughter also used both items on her new tattoo and it helped. Will recommend to my friends

The balm stick & lotion are great! I love the unscented option! I had an issue and customer service was ontop of it and helped with quick and respectful service! Shipping is quite fast, too! I'll be reordering again.