MadrabbittattooReviews of madrabbittattoo.com

Sarah was super helpful in getting my order re-delivered when it was returned to sender. Great products and great service...my kind of company!!

My first tattoo! I was concerned about healing and getting it right. I’d seen some nasty pics on line, decided that was not going to be me. I purchased the Soothing Gel - amazing product. But I had questions about products for the next step. I fired off an email and received a very encouraging response from Stacy. She gave me pointers on products, how to use, and most helpful of all when to use. Tomorrow will be week 4, everything looks good but still a little tingling. Stacy told me it would be fine to wait a little longer before using the Balm Stick. If it’s anything like the Soothing Gel, I know it will be a winner. Thank you Stacy for the great advice.

I recently started a sleeve , and have other older tattoos as well and this product has been a life saver for sure especially the soothing gel after a session , although they did change the product and I had reached out with concerns they were quick to respond and explain why , definitely recommend

I'm happy to support Mad Rabbit - but a word of caution to would be customers: Make your order directly with the company and not through Amazon or a third party vendor. The quality is significantly better when purchasing direct. I purchased a tattoo balm through Amazon to skirt shipping fees, however - the texture and consistency was very grainy and not a pleasant product to use. After contacting Mad Rabbit customer service, they were happy to help despite the fact that I didn't purchase from them directly. I was able to return the Amazon product and ordered a replacement which arrived very quickly. Excellent, buttery smooth texture, love it and the scent is fantastic! The lot number on the bottom of the tin were the same that I received from Amazon so I'm assuming that Amazon is improperly handling the product. So bottom line - customer service is excellent and the balm is an awesome product when ordered directly from the source. I'd love to see some shipping discounts for smaller orders as an incentive to order direct.

I’ve been a Mad Rabbit customer for 3-4 years and love every product I’ve received! Have an auto-ship for the discount and just change out the products when needed. Customer service is very helpful and responsive as well. Great company!

Great product

Excellent products and customer service. They resolved my issue promptly without any hold ups.

I have purchased several Mad Rabbit products and have always been satisfied with. I had a customer service issue and it was resolved very quickly.