madcitywindows.comReviews of madcitywindows.com

I had a bathroom redo with Mad City. Chris the installer was friendly and very knowledgeable. He was punctual and paid close attention to details. The price was high but was balanced with the quality of the products used and the installation time. Products were antimicrobial reducing mold. I am very happy with the finished product.

I had bad experience with your Production Manager, Salesman and installer. They did not listen to my requirements of kitchen sink size. The size I required was 15 inch wide, 17 inch long and 9 inch deep. The sink installed by your installer is 14 inch wide, 16 inch long and 9 inch deep. Also the installer used a transparent adhesive to join cabinet top parts and install cabinet top. After passing 6 days the adhesive has not dried and is sticking when touched. Your Production Manager did not listen to my complaints and kept on yelling and turning the phone off. Mad City service is disgusting. I will not recommend it to anyone. Javed

Our kitchen was “finished “ in march but 3 doors were wrong and the finishing edges were missing. I have called and complained to Tim in the Scranton office so many times. 2 months ago he was sending someone out to complete the job, but no one showed and he has ignored my numerous calls and my husband’s. Terrible operation they have!!! Don’t use them!!

I called the number for Hurd window replacements and got connected with mad city. They called. We set up an appointment and they did not show up. They tried calling over the weekend to confirm the appointment. I tried twice to reach them but the call went into the hold void so I never got through. I was ready for the appointment but they never showed. When I finally got ahold of them they said since I did not confirm the appointment when they called, they cancelled it. 1. I was never told they would have to call to confirm before coming out on the initial call. 2. That was never communicated in the voicemail that was left. 3. They called me and set up the appointment, not the reverse. 4. They call from spoof numbers and none of them say mad city windows. I don't answer calls I don't know. I told them not to call back as l will not be doing business with them. If this is how they treat their customers before meeting with them, just imagine how their customer service will be if there are any issues with the windows or instillation..... They are so big they do not care about the customer and their satisifaction. I want someone I can trust. I am going local now..... for certain...........

AJ Allen did a fantastic job installing our walk-in shower. He was professional, worked hard and finished in a timely manner to limit disruption in our day. He cleaned up the area really good. I am so pleased with the final product and look!! Thank you Mad City Windows and Bath!!

I scheduled an appointment with this company for some kitchen cabinet estimates and confirmed the appointment date and time twice. I work full time and rearranged my schedule to meet them. Twenty minutes after scheduled time I checked my voicemail and email- nothing. I called them and was told they tried calling me an hour before the appointment to reschedule. I asked why they didn’t leave a message or an email -I was told “maybe the call didn’t go through”. I couldn’t believe it. I had a busy work schedule today and had to rearrange to be home for the appointment. Very unprofessional-i will not reschedule. With this work ethic it’s probably a good thing I found out before hiring them.

Was told get $200 for materials for stainless steel screen replacement as windows came with fiberglass.Were rold save old windows ans only saved two I agreed to correct their mistakes at no charge, as experienced in window building. After few weeks called and asked when check was coming, answer NOT GETTING'IT, unless I withdraw my first review SO DO NOT TRUST MAD CITY they are SCAMMARS

Windows have ice inside frame when it's cold. Bugs coming in the windows up stairs, Rep came with the same excuse saying its condensation. Complained about the messy caulk on the outside. Wouldn't even look at it. Tried to show pictures but he wasn't interested. Opened and closed the windows and said there was nothing wrong. $12,000 wasted on crappy windows. Their warranty is a joke.