madcitywindows.comReviews of madcitywindows.com

Two hours late for an appointment. No call, no text about the delay. I didn't bother to answer the door. Will not do any business with Mad City, ever. Pathetic service.

Great experience from start to finish. Sales rep was friendly and funny. My installer, Bobby Jenks was great. Professional, thorough, and accommodating. It took a little longer than expected but in the end it was well worth it. I love how the windows look and saw an immediate difference in room temperature. Fabulous! And of course without the financing option I would not have been able to get the work done. I had 5 windows replaced and am already making plans to replace the other windows.

I purchases a glass door shower at first I thought it was very expensive and was having second thoughts that I spent so much. but now months later I feel I made the right choice, you get what you pay for. I love that everytime you take a shower if you just squeezie dry you get no water spots, no soap scum or hard water spots. cleans easy I think the shower is wonderful quality and would certainly recommend

Had them out for what was supposed to be a quick quote in which turned into a extended amount of time given me a sales pitch with continuous coming down on price when I said I’d have to have time to think about it and then said I may have heard about an promotion and called his manager and came down again. It was a high pressure sales experience that I didn’t want. I just wanted the bottom line and could not get it till the very end Then he seemed upset when he didn’t get the sale. Then when made city called to follow up with me today and I told them about my experience and I didn’t buy basically because he said I needed to commit today to get the lower price and the high pressure sales experience the guy didn’t seem to listen or care what I said.

We asked for a consultation. The customer service person gave me a time and it was confirmed same day via text. The day came and no one showed up. I had gotten a second confirmation the day before the appointment. I called to ask where the rep was and they told me they don't do appointments at that time and there was a note in our file that said to call and reschedule (never got one). We had taken the morning off work for this and the service rep did not seem all that bothered. Told them we wouldn't reschedule and would go with another company. Again the service rep was not at all bothered by the fact they were losing business.

We had our tub converted to a shower June3-6 of this year. We choose Mad City after looking at four other companies. The salesman Jerry was very forward and talked up the company as most do. He went over the colors and grab bars, and SEAT that we were looking for and main reason we were doing this. We were assured that it would be done and signed up. Once the installment day arrived, the installer informed us that the seat was not going to be in the center back wall but in the back corner. His boss arrived at our home and said that it "was a simple fix and he will take care of it". Come to find out the next day, that he discussed it with his boss and said, "the seat was not in the contract". This was one of the major reasons for the remodel! My husband is disabled and cannot stand. He even saw him when he was there. He also mentioned that our conversation was recorded with the salesman (which was a lie cause if it was, they would have heard us talk about the seat!) and it was never discussed. Then continues to tell us that getting a lawyer involved would just be wasting money as it would be constantly in continuance. This company does not stand by their word! They blame the financing company and state " their hands are tied". The only reason I will give a star is for the installer Jarod who was fantastic! He arrived on time, kept us informed and cleaned both areas inside and outside when he was done. He took away the old tub and debris. Great job Jarod!

I was unhappy about the noise level after the windows were installed. I called and a representative appointment was set up. No one showed up. I called again later and the rep showed up. There was something that should have been done that wasn’t. Later when the wind was blowing my curtains were moving so there is a leak. I made another appointment and again no one has shown up. I am not happy.

Very disappointed with the entire experience. Communication was inconsistent from the start, and getting clear answers felt impossible. The sales pitch sounded great, but once the contract was signed, everything changed. Delays kept happening with little explanation, and the customer service team didn’t seem interested in resolving concerns. The installation itself felt rushed, and the final result did not meet the quality I expected for the price paid. I also didn’t appreciate the pressure tactics during the quote process. Overall, this was far more stressful than it should have been. I would not recommend this company based on my experience.