Shop at Madame Bridal for wedding gowns, cocktail party dresses, prom dresses, evening gowns, plus-size dresses, casual dresses, beach destination wedding dresses
Madame Bridal (madamebridal.com) has 514 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Kirsten
Very kind when on the phone, great communication and patience. Got just what I expected and I’m in love with my dress!
Response from Madame BridalMay 13, 2025
Thank you so much. We hope you have a lovely time wearing your Madame Bridal Amarra 88218 Off The Shoulder Corset Floral Glitter Dress.
Tyana T.
I want to thank the employees, as well as the owner for helping me resolve this issue. I have received feedback regarding how to do exchange and I have been able to ship the package back for another side. Everyone has worked diligently to help make this experience a positive one and I am looking forward to ordering another dress from this company! Wonderful customer service and support!
Response from Madame BridalMay 13, 2025
Thank you.
Leihani L.
I was looking for a prom dress and had one in mind. I was strolling through Tik Tok and found Ladivine C871. I wanted that dress. Over the course of time, I was debating if I wanted to buy it from Madame Bridal (where the person from tik tok bought it from) or somewhere. I saw good reviews on it. I purchased the item on April 28th and receive it on April 30th. I paid for ground shipping (about 10 days to receive). When I placed the order, I got an email from one of the owners Adam saying thank you for being a first time buy and hoped I enjoyed the dress. When I received the dress, I was stunned on how beautiful and quick it came in. I had a pleasure of receiving it and can’t wait to wear it to prom!!! Also thank you adam for emailing me making sure I loved the dres.
Response from Madame BridalMay 13, 2025
Thank you so much for ordering your LaDivine J871 Basque Waist Illusion Bodice Prom Dress from Madame Bridal. We hope your prom dance and experience was fabulous.
Maura S.
I called regarding a dress & didn't leave a message. The owner called back asking if I was looking for something in particular. I told him about the dress. He said he has one on order and will ship it for free as soon as it comes in. Its here and absolutely beautiful!
Response from Madame BridalMay 13, 2025
Thank you so much for ordering your mother of the bride silver halter dress from Madame Bridal. We hope you have a wonderful time at the wedding.
Zaeli Y.
Shopping at Madame Bridal was such a great experience. They have an incredible selection of dresses for all styles. My appointment felt really personal, and the service was professional, helpful, and super friendly. The owner was so patient with me while I tried on a ton of different prom dresses. She made the whole process fun and stress-free by helping me focus on finding the one I truly loved. I would definitely recommend Madame Bridal to anyone looking for their perfect dress!
Response from Madame BridalMay 13, 2025
Madame Bridal is delighted to hear that you had a great experience with our customer service. We hope to see you again for another special occasion dress.
Jacqueline Y.
Madame Bridal has quite a dress collection for various ages to choose from. Our appointment was a private showing and we were met with excellent, professional, knowledgable and friendly service. The owner was extremely patient with my daughter who tried on over 10 prom dresses. She made the experience pleasant, easy, and exciting by encouraging her to find the dress she would truly love! Highly recommended!
Response from Madame BridalMay 13, 2025
Thank you so much for ordering your prom dress from Madame Bridal. I hope your daughter's prom experience is over the moon.
Sandra L.
Extremely difficult exchange process. Lack of communication and support throughout process.
Response from Madame BridalMay 13, 2025
We regret your experience. Our staff is committed to providing top quality customer service. We hope to end this issue with a personal phone call.
Machelle G.
Was told my dress would be here at the end of may and got here earlier than expected very good service i recommend ordering a month ahead.
Response from Madame BridalMay 14, 2025
Thank you so much for ordering Beaded Bodice Side Drape dress from Madame Bridal.
