Madame BridalReviews of madamebridal.com

Texted the number on the site and got help with the sizing & questions I had regarding a pageant dress that I had questions about. All of my questions were answered , they were very helpful. I have never ordered a dress at this price online so I was so skeptical on what I was ordering. I Live in Texas so I wanted to be sure I was able to get the correct size and details. Ordered the dress and it fit perfect!! Dress was very well packaged and looks even more beautiful then the pictures.

If I could give zero stars I would. Customer service is ABYSMAL. They don’t answer phone, when they do they say to send email. Takes days for email to be answered. They supposedly have a live chat which is not answered. Worst experience. They send you a thank you email after your purchase saying what great customer service they have. It’s a complete farce.

The dress came on time and was perfect quality. Definitely authentic. The dress was also packaged very well.

I would highly recommend. I also love that is is a family owned establishment! Wish there were more store like this👍

The worst experience! Ordered a dress in my size, received the dress but it was swimming on me! They wouldn’t exchange refund ! They were rude and I tried to cancel Amex but they told Amex I never reached out to them to exchange ! They told me no exchanges or refund! I gave the dress away !

The dress my daughter wanted was sold out everywhere and Brad had it and has been a blessing! I have a happy girl excited to go to Prom with her dream dress because of him so Thank you again! I will be shopping for future prom gowns with him and letting my friends know as well.

Ordered a Jovani dress from them that was sold out in my size EVERYWHERE, including jovani!! Shipping was said to take 5-10 business days, they had it to me in like 3.

Buying my dress on-line sight unseen and not knowing if the dress would fit I was very nervous. I Talked to the owner about my concerns. Simon told me that if there were any problems after the dress arrived to let him know and he would work with me. The dress arrived promptly and it was perfect. The size was true to their size chart, the color of the dress was accurate to their photos! I am very pleased with the dress.