Mac DuggalReviews of macduggal.com

Absolutely top notch service and dresses. I ordered online on a Saturday and the dresses were delivered the following Wednesday, ie four days after ordering - this is better than most UK companies! The dresses arrived from Chicago USA in pristine condition and totally beautiful. Ordered one dress in two sizes so returned one of them - return was easy and refund prompt. Customer service via email was prompt and extremely helpful. Can't praise Mac Duggal highly enough and I would definitely buy again from them.

After multiple messages with "customer service" in regards to sizing, each team member was very incompetent in providing support as I was having this dress shipped to Australia and wanted to try my very best in avoiding using their return policy, which is a whole other problem. After being told I'm a size 8 despite asking questions in regards to my measurements, I went with my gut (thank god) and purchased a size 6. It fits well, and I am currently having it altered, especially in length. However, upon trying it on multiple times for fitting sessions, it's become very apparent how badly cut this dress is. In the front there is more fabric on one side than the other. Material is horribly cut in the back which needs fixing and will cost me more money to fix. To add, the colour of the fabric was different online compared to when I received it. Very disappointing experience overall, do yourself a favour and save yourself $600.

Ordered a dress in London. I used the digital tool the system offers to calculate my size, so I did not have to return the dress. The size is extremely big, like 2 sizes bigger. I wanted to change the size, but they told me they can't because this is an international delivery and I have to return the item and purchase it again, plus I have to pay £50 for DHL express delivery... Awful service and not expected when you are buying a £500 dress. If you are not ready to give international services, please don't offer them. I have bought online from other companies abroad before, items 1/10 the value, and have never experienced such as bad customer service...

So disappointed. Wish I had read these reviews before ordering. Used the Mac Duggal tool for sizing, dress was beautiful but too big. I read the returns info before ordering but it was not at all the same for an international order to Canada. Return was easy but I am out of pocket 150 USD for shipping and return costs. Very disappointing. I will not order again.

So disappointed. Splurged and purchased an expensive dress for an event. It came sewn backwards. Because it was an international order, they would not exchange and required me to pay shipping to return it. Will never purchase from them again.

What I ordered and what I got were COMPLETELY different. I sent the company the pictures that show that they are not even remotely close and they kept saying it is the same dress and it was “the lighting” even though one dress was a sheath and the other was wide and shorter. The one I got was hideous. Sad company! Be prepared to get something different from what you actually order.

These dresses are made for extremely tall women with breast implants. They should do a petite line for women of more average proportions.

Dress fell apart while I was wearing it for the first time. Contacted customer service about a faulty product and they said they don’t provide customer service after the purchase is complete. Very expensive lesson to learn.