mac.bidReviews of mac.bid

There has to be robots bidding against me. It goes up a dollar every 4 hrs or so. You can clearly see the pattern. Also, items disappear and someone else got it after it said I won.

They say “open box” tested to turn on. If that were actually true then they would notice the entire piece is BROKEN. They are LIARS AND THIEVES. They don’t look at anything and sure as heck don’t test if it turns on because I bought a dehumidifier that didn’t even turn on .. DONT WASTE YOUR MONEY. Every single thing I have purchased like new or open box? BROKEN 100% of items. This place is a JOKE Oh.. I purchased a cordless inflator for my paddleboard? Guess what? It’s connected to a cord that plugs into your lighter in your car. WTH The description was WRONG and it doesn’t work anyway So the descriptions are FALSE AS WELL.

I am a buyer club member and have numerous holds for time to pick up was one day late and they said my mistake. This place is a scam be prepared to be screwed out of your money.....

They give you very little time to pick up, then just keep your item and resell it, with no refund. Their pictures and descriptions are misleading. Bought something that was marked as new and was clearly used, missing items and damaged.

Advice never buy food items they are all expire or anything that needs a key like a safe box … I bought a safe box and the key was lock inside worthless waste money straight into the trash … 👎

MAC.BID’s customer experience needs significant improvement. I, like many of your customers, am aware of the policies regarding bids and pickup deadlines, and do not need the company policy copied/pasted, just that a more empathetic approach should be adopted. I anticipated going to a local location on 08/18/25 but completely forgot; and inconveniently most locations are closed weekends. Realizing I forgot to pick up my item, I called customer service on 08/19 hoping for resolution, but the gentleman I spoke with quoted the “The three-day item pickup" verbiage and that I could have put my item on hold. It felt like a “well, too bad for you” response. I’m simply expressing disappointment that a simple, 'courteous hold' was not granted, which could have easily resolved the issue. I have experienced multiple financial losses from this business, and this represents another instance of that pattern. This business only cares about making a profit but would greatly benefit from an improvement in customer service, specifically a more compassionate and understanding mannerism.

There are a lot of complaints about MAC BID but my experiences have been great! EVERYONE has a chance to test items before placing a bid. Buyers insurance is available as well. There have been more "as is" products lately which is a bummer! But I can't say enough about the employees in San Antonio off Hwy 90. They have been amazing with assistance on many occasions. I have to mention by name Zach Dickhaut. He has been an immense help with my inspections, loading my purchases (he is o e of the most patient people I know, as there have been some challenging loads!), he has taken the time to learn may return customers by name, and based on our conversations, really cares about the customers and wants to make sure their purchase experiences are positive!

This place is awesome! I got a lot of great deals