mario G.
Horrible customer service I had 2…
Horrible customer service I had 2 fraudulent charges at the same time. I reported these fraudulent international charges that are in a language I don't speak. They credited me then promptly took the credits away 2 months later without notice or explanation. I tried calling and talking to someone they just pass you back and forth between M1 and Lincoln savings bank with no one wanting to take responsibility just passing the buck between them for 2 weeks. Now I'm going to have to sue M1 in small claims court to get my money back. I've been with Bank of America for 20 plus years and never had this happen on any fraudulent claims or otherwise. Wouldn't recommend to anyone use a proper brokerage account save yourself a lot of trouble and hassle. If you ever have any issues you will get the run around and they will eventually rob you of your money.
Response from M1Aug 9, 2022
Hi there, Mario. We’re sorry to hear your experience didn’t match your expectations. We’re constantly working to improve and would love to learn more at [email protected].




