M1Reviews of m1.com

I have been with M1 for well over 7+ years! I absolutely love their platform and have had no complaints. Yes, you do need to read the fine print whenever you are signing up for a digital banking service! But if you have the right balance then everything is great. They have one of these absolute lowest margin trading loan rates across all platforms!!!

M1 finance makes it nearly impossible to cash out your money when you’re ready. They force you to use plaid, and plaid does not work in setting up a transfer with betterment, with Chase, with Fulton, with capital one. This is a scam and when you try to resolve the issue you are forced to have an unhelpful conversation with AI, no one is available to help resolve the issue. Scam scam scam. I’m being charged three dollars a month and was just charged $30 for a failed transaction because I can’t actually change my bank.

I reopened an account with M1 Finance without any clear disclosure that they had implemented a $3 monthly fee for smaller accounts or that leaving the account would cost $100. The $3 fee was sprung on me after reopening. When I immediately tried to close the account, I was told I would have to pay a $100 closing or transfer fee to leave. In other words, I was trapped between continuing to pay an undisclosed monthly fee or paying a much larger penalty just to get out. I spent hours on the phone with customer service, escalated to supervisors, and sent multiple emails explaining that I would never have reopened the account had these fees been clearly disclosed. They refused to help in any way or offer a reasonable exit. The response was essentially: pay the fee or stay stuck. This feels like a classic dark-pattern setup — introduce a recurring fee without clear notice, then block exit with a disproportionate penalty. Customer service was unhelpful and dismissive, even after repeated escalation. If you value transparency or the ability to leave an account without being punished, be very careful. Once you’re in, getting out can be expensive.

I was unhappy with my experience, so I chose to transfer my account to another brokerage. M1 has posed obstacle after obstacle, even holding the account for an ACH transfer I did not initiate. What a nightmare. At one point, I asked them where the cash from one of my dividend payments was, and they didn't know. And they didn't even try to find it. They just said it was probably involved in an ACH transfer I had made, which it wasn't. I had to figure it out for myself. Wish I had checked Trust Pilot before I decided to invest with them.

This is a company that works with scammers, one of these scammers is Abdulla And Nasir Used Cars Tr Llc, I never recommend working with them because your car will either be stolen or damaged.

HORRIBLE place for an IRA. FEES all over the place. These clowns charged $200 in fees to transfer it to another investment house which amounted to 37% of my portfolio just starting out. I recommend placing money at FIDELITY. No crooks over here.

They have gone very downhill. Their customer service slowly went from great to awful. I am lucky if I get a response in 2 days. They also are majorly prioritizing new customers over loyal customers, which makes the experience super frustrating because there are almost no incentives to stay. I am appalled by their last move to only help new customers on their cash rate; absolutely insane to me that they do not offer any good incentives to people with an account 5+ years old. Vanguard has much better service and a better cash rate. I am all for supporting the little guys, but they have shown me that they do not care about loyal customers, and after repeatedly reaching out to them about this, they have constantly dismissed my concerns

The customer service just repeats what you yourself can see on the bill without providing any solutions. They just state that this is policy and cannot do anything. The powerlessness eats you from the inside out and you are left with a feeling of hatred and frustration that would turn Gandhi into to most profane internet troll.