Marie
In the end they did the right thing but…
The company failed to process my cancelation request on time so I was charged for a subsequent shipment. When I pointed out their error, I was told they couldn’t refund the charges, even though I requested to cancel my subscription due to financial hardship. Only after threatening to file a complaint with PayPal were they able to issue a refund for their mistake. So in the end they did the right thing but only after being pushed to do so.
Response from Lysa RitualJun 3, 2026
Hi Marie, Thank you for sharing your feedback. We're sorry to hear that the process left you feeling frustrated. Our team carefully reviewed your case and worked to find a satisfactory resolution, which included issuing a refund. While we're glad we were able to assist, we're disappointed to hear that your overall experience did not meet your expectations. We've reached out to you via email to see if there's anything further we can do to help. Please feel free to contact us again—we're always happy to assist.