LuxuryegyptianlinensReviews of luxuryegyptianlinens.com

I am satisfied with their customer service. I had one small issue so I emailed them and they fixed the problem right away. Over all we are very happy with their attention and the product!

I ordered a duvet cover set that came with 2 shams to match with a down comforter for a gift. I was not able to check the quality of the comforter as it was vacuum packed tightly in the packaging. But I was able to unzip the bag the duvet cover and shams came in and feel them without opening them completely and I felt like they were not legit Egyptian cotton or the thread count they claimed as they felt like a plastic polyester set you’d get from a department store. Being so close to the holiday I kept them and didn’t try to contact them since I couldn’t really judge until they were completely opened. After the holiday I was informed they were not soft or durable like the material and thread count claimed and to make matters worse, the duvet cover doesn’t have ties in it to hold the blanket in place while in there so the blanket moves all around and balls up inside the cover. So disappointed. I knew it was probably too good to be true but I was hopeful, but let down.

I had a problem with a comforter I ordered. Feathers were coming out of the fabric after one use. There was no way to get in touch by phone but I must say, when I emailed Luxury Egyptian, they responded in 24 hours. Mark from this office was responding to all my inquiries day by day. It would have cost me $65 to return the comforter so he gave me $60 credit. It was a loss but just resigned myself to the fact. Appreciated his quick replies.

I am happy to give 5 stars to this small family business in spite of a slight kerfuffle with my second order. If we live on this planet, we are all going to make mistakes. What is important is how they are handled. This company handled it in a 5-star manner, with utmost professionalism. I would absolutely order from them again! Additionally, their wonderful products, involving Egyptian cotton (esp. with the thread count!) matches their name: Luxury. Thanks again, Mark, for making everything right!

I purchased sheets from this company for my wife and myself because they offered 100% Egyptian cotton. I was so impressed with the quality and the price I placed a second order shortly afterwards. After I placed my second order I noticed I had forgotten to include the 20% discount code. I emailed customer service and a gentleman named Mark emailed me back saying “no problem we will submit the discount on our end.” Three days later he refunded my discount. In my humble opinion, quality, integrity and customer care makes loyal customers. I am more than happy to say that Luxury Egyptian Linens has a made a loyal customer in me. Thanks, Mark.

Great Customer Service

I didn't receive what I ordered and contacted customer service. I received a prompt response from Mark and with a couple emails back and forth I decided to keep the set of sheets that were sent and I'm glad I did. Thank you Mark for your great customer service and for refunding me the difference. I will definitely be ordering from this company again.

Mark from customer service was very prompt in handling my concerns and fixing my errors in the order. Love the easy and fast communication! Thank you 🙏 again Mark !