SM
Tried to cancel my order immediately and no one has responded
After speaking with my dermatologist, she has advised me not to use this devise as I have rosacea. I have emailed them to cancel my purchase within 15-20 minutes and nobody is responding. I don’t want to have to wait until it arrives and then pay shipping as I know I can’t use it. I am worried that nobody will respond and I will lose £99. Also I completely agree that it started to feel like a scam once you place the order and it says that you must watch this ‘short video’ before your order is complete and it says that if you try to click out, you may be charged double!!! The video was extremely long, nothing short about it. I immediately spoke to my dermatologist and she told me to ask them to cancel my order as my skin will not benefit from this devise. Please can someone get back to me ASAP??
Response from Luxury ConfidenceJun 5, 2024
Hello there :-) We ensure a reply within 24/48 hours from receiving the inquiry. Also, we proces orders a few minutes after receiving them, to ensure the best shopping experience: that's why cancellations are usually not possible. But every customer can benefit from the 14days return period and the 90 days MOney Back warranty :-) Hope this helps



