Luxury ConfidenceReviews of luxuryconfidence.com

I ordered product on 5/6/24, finally received it 29/6, after they didn’t send it out until over a week after placing the order. Have tried to arrange a refund since 21/7 as it just seems to remove dead skin and scratch my skin, but have had no replies and their only options for communication is via email and text - which doesn’t work.

It is a scam. They charged my card and took my money and they didn’t send the product. They make you watch a very long video after they charge your card and then that’s it, your money is gone!

Another awful experience with a company who lies to customers about their money back guarantee in order to get you to buy their products. Their promo video stated that if you're not happy with the device, it's free, no need to return. Their website also states the same thing and says they will offer an IMMEDIATE refund. Yet when I contacted them, they demanded that I return the item to them (at my own cost) in order to receive a full refund, or I could get a 50% refund and keep the item. No, what I want is to be given what was promised. Sending it back to the USA will probably cost me 50% of what it cost anyway!! They are just another company that lies to their customers. Please be aware before you buy! Plus, it doesn't work as advertised. EDIT: Funny that in their reply below they have put a link to their return policy, completely ignoring the fact that I said their promo video and website states no need to return it. So why would the return policy be relevant? 🙄

After seeing all the good reviews, I gave it a chance, but this product hasn't helped me at all. It's true that you see the gunk coming out, but after a day it's all back. Not sure it's great at keeping the skin barrier healthy as well, since I've noticed my skin getting drier but acne and spots are still there.

Customer service do not reply to emails, issue with order and no response!

Order came to Perth Aramex warehouse and was scanned on 6/6/24it just didn't turn up. I went to Aramex Perth and was informed it was lost . I finally got an email from your company saying a replacement is being sent, when I asked for the new tracking number i was told there was a failed delivery attempt, really????in 4days .???and to contact my local post office . I need a tracking number.this has been going on for over a month now , unacceptable. Hoping to get some help from luxury confidence company from here . Please provide me with the tracking number or refund my money. If I hear Nothing I'll be reporting this company consumer affairs as fraud.

Ordered product on June 12, 2024. Never received item after 15 days. Tried calling no answer on customer service. No reply email not functioning. Reported as fraud.

I placed an order over a month ago for the black head device and the special cream. Was emailed 2 weeks later saying the creams were out of stock and they would send everything together. Then a few days later they said good news our warehouse has the stock again. Fast forward another 2 weeks and another email received again saying the creams was out of stock. So it's now been about 5 weeks since I ordered and it still hasn't even been sent yet! Customer service takes days to get back to you. I would not recommend ordering from this company!!