Helena R.
AVOID worst customer service ever
THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH, AVOID. Firstly, their marketing is misleading and manipulative. If you do some research on these devices they are widely regarded as damaging to the skin. Secondly, I placed an order after being bombarded by their marketing, then emailed to cancel it a few hours later after doing some independent research and they ignored me for FIVE DAYS. After which they told me my parcel had already been shipped and they couldn’t cancel it. They sent me tracking which showed the parcel hadn’t been shipped yet but still would not cancel it! They then replied to my emails quickly for a bit always refusing to cancel it and give me my money back, then the parcel did get shipped and they started ignoring me again. They said I could return it at my own cost once it had arrived, to which I said I required a pre-paid return label as it was coming from CHINA and I had given them ample time to cancel it and not incur these costs. Over 30 emails later and I am still waiting for this label. I’m disputing the payment with my bank. WORST CUSTOMER SERVICE EVER. Don’t let them take your money.
Response from Luxury ConfidenceNov 7, 2024
Hi Helena, We appreciate you taking the time to share your experience. Our fulfillment process is designed to be as quick and efficient as possible, so orders are processed right after being placed. When you reached out, your order was already on its way, and while we did provide the option to return it upon arrival, it seems there may have been some frustration with the timeline. Upon checking, our customer service team has been working on this with you and has provided guidance on returning the item as agreed. We appreciate your patience. 💗