At Luxury Confidence, we're on a mission to empower every woman to radiate confidence from the inside out. We believe that when you feel amazing about your skin, you can conquer the world with a smile.
Luxury Confidence (luxuryconfidence.com) has 789 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
luxuryconfidence.com
Website
luxuryconfidence.com
Category
IT & Communication
Location
Lewes, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Garanzia negata con scuse infondate – Statene alla larga.
Esperienza pessima presso Luxury Zone. Ho acquistato un orologio Locman che ho usato pochissimo, ma che ha presentato fin da subito problemi: prima il cinturino (ho dovuto incollare io il passante), poi le lancette non più allineate e in più la corona rotta.
Nonostante sia in garanzia, il negozio si rifiuta di ripararlo gratuitamente sostenendo, tramite il loro orologiaio, che l’orologio sia caduto. È falso: l'orologio non ha mai subito urti. Sembra una tattica per non rispondere dei difetti di fabbrica e costringere il cliente a pagare (mi hanno chiesto 63€).
Trovo assurdo che un punto vendita di questo livello tratti così i clienti, mettendo in dubbio la loro parola pur di non coprire i costi di un prodotto palesemente difettoso. Mi sono rifiutata di pagare: glielo lascio lì, perché non intendo investire un solo euro in più in un negozio che non dà garanzie. Se cercate assistenza e qualità, comprate altrove. Mi hanno anche bloccata
SD
Shellie D.
I have been trying to get in touch with…
I have been trying to get in touch with this company since February 4th by phone and email and No response!
I want to return this and now I’m going to be stuck. So much for great customer service!!!!BTW I have not opened or used the device since I have seen the reviews and decided it’s not worth trying.
Response from Luxury ConfidenceJun 19, 2026
Hi Shellie,
Thank you for sharing your feedback. I understand why you felt frustrated, especially if you believed your attempts to contact us regarding your return request were not being addressed.
After reviewing your account, I can confirm that our support team did reach out to you and that your refund has already been processed. Since the device remained unopened and unused, we were happy to honor your request and resolve the matter accordingly.
I also understand that delays in communication can create the impression that no action is being taken, which can understandably be concerning. For that reason, I'm pleased that we were ultimately able to connect with you and bring this matter to a resolution.
Regarding our phone support, our phone lines are currently undergoing maintenance and upgrades. At this time, we are primarily assisting customers through email, which allows us to maintain a detailed record of all communications and resolutions.
We appreciate you bringing your concerns to our attention and are glad we were able to issue the refund and assist with your request.
Kind Regards,
Aga
MyHiRelief
SC
Scettica
NON CI SIAMO
Riferimento ordine #27118
Ordine fatto più di 2 settimane fa, ricevuto soltanto la mail con la conferma dell ordine, e stop. Mai risposto a mail o whatzup numero inesistente! Spero vivamente di poter rivalutare la mia recensione ma x ora non posso che dare 1 stella! Soldi buttati
AGGIORNAMENTO: non avendo mai avuto risposta dagli italiani, ho contattato direttamente la mail usa, e mi hanno risposto che parte del mio ordine non era disponibile. Provvederanno al rimborso e alla spedizione di quello che invece è disponibile. Vediamo se mantengono la parola data!
2* AGGIORNAMENTO: rimborso parziale effettivamente arrivato, ma della merce che era disponibile? Neanche l’ombra. Non modificheró le mie stelle, non comprate da loro!
Response from Luxury ConfidenceDec 15, 2025
Hi Matteo,
We acknowledge your concerns and want to confirm that the refund for the unavailable items has already been processed. The remaining items from your order have been forwarded to our fulfillment team for shipment.
We appreciate your patience and look forward to you receiving the rest of your order.
— The Luxury Confidence Team 🚀
CM
Carly M.
It did not work at all
It did not work at all, not even a little bit, for me. I can see the material clogging my pores. Despite following the instructions very carefully and reaching out to support and using every one of their tips, it did not remove even a little bit of pore dirt. I even have a commercial clothing steamer with a high steam output that I carefully used to steam my face, and also tried exfoliating first before one session. After 3 attempts I gave up, and sadly there are no returns or refunds due to it being a personal product. The most upsetting part is creating e-waste, because no one else will be able to use this device now.
Response from Luxury ConfidenceNov 24, 2025
Hi Carly,
Thank you for taking the time to share such a detailed account of your experience with the device. Your feedback gives us valuable insight into how the product performs in real use, and it helps us support you more effectively.
To clarify our policy, returns are available for items that remain sealed within 14 days of delivery, and every device is covered by a 2-year warranty. If a device becomes faulty during that period, a free replacement is provided. These details are outlined on our website so customers know exactly what to expect.
The outcome you described isn’t typical of what most users experience, and in many cases, results depend heavily on the correct combination of skin preparation, application technique, nozzle choice, and intensity level based on individual skin needs.
At LC, we’re committed to supporting each customer throughout their skincare journey. We’d be happy to offer personalized guidance to help you maximize the benefits of the product—sometimes small adjustments can make a big difference. We understand that the return process can raise questions, and we’re here to assist in a way that aligns with our policies while also working toward a solution that feels right for you.
To move forward, we’d love to take a closer look at your case. Please send us the necessary details at support@luxuryconfidence so we can locate your account. From there, one of our team members will personally handle your request and submit an exception inquiry with our Product Team.
We value your experience and are fully committed to finding a resolution that supports both your skincare goals and your satisfaction.
Looking forward to connecting with you soon. 💕😇
DI
Dia
If a refund was offered in Good faith
If a refund was offered in Good faith, it should have been given. It should not be set on a timeframe.
Since I didn’t receive after O was promised, it sows how unreliable Luxury Confidence is. Therefore, I feel I should let everyone know.
If I receive my refund of $167. I will not have to post bad reviews and will be able to post a positive that I received my refund as promised.
DL
Dia L.
Dishonest and unprofessional
This shows I was threatened to delete my review in order to receive a refund they promised me. That is unethical to lie about a situation if it's not true. I still have not received my refund of $167.73. I feel this is dishonest and not professional.
"As part of our agreement and in good faith, please confirm whether both reviews have been removed, and then I will inform the refund team to issue the $167.73."
Response from Luxury ConfidenceSep 23, 2025
Hi Dia,
Your review has been received.
Our records show that a refund was offered in good faith, with clear terms communicated and agreed upon by both parties. Despite our repeated outreach and willingness to resolve the matter, you failed to complete the agreement within the given timeframe. Therefore, we can no longer proceed with the refund request.
We maintain transparency in all customer interactions and consider this matter fully addressed.
We wish you all the best!
— The Luxury Confidence Team 🚀
AR
Alexandra R.
False advertising - pricing in USD for Australian Facebook ads
Advertised on Facebook (I'm in Australia) and nowhere does is mention the prices are in USD. I have contacted them to cancel my order via email and am waiting to hear back. I am leaving this review now because people outside the US need to know and they need to rectify this ASAP. It increased the purchase price by over 50% for me, which I cannot afford. I look forward to my order being cancelled, the charges being reversed, and the company updating their advertising so the pricing is correct for the country seeing the advert.
Edited to add (20/07/2025): they have now cancelled and refunded my order but they tried to tell me they couldn't because it had already been processed, it wasn't until I advised I would contact the ACCC (Australian Competition and Consumer Commission) and my credit card company to reverse the charges that they cancelled my order. I would not trust this company, anywhere outside of the US the prices are falsely advertised and they tell you they won't refund the order (until you push the issue) even after admitting fault, which I have in writing.
Response from Luxury ConfidenceJul 26, 2025
Hi Alexandra,
Thank you for sharing your thoughts. We value all feedback and are always looking for ways to enhance the customer experience.
Our product pricing is listed in USD, as we serve customers worldwide from a centralized platform. We understand this may occasionally lead to confusion based on where an ad is viewed.
We’re glad your order has been resolved and truly appreciate your communication throughout the process. Your feedback plays an important role in helping us improve.
We’d love the opportunity to provide a better experience. As a gesture of appreciation, we’d be happy to offer you a [30% discount or complimentary item] on your next order, should you wish to try our products again in the future.
Thank you once again for the opportunity to grow and serve you better.
— The Luxury Confidence Team 🚀
MW
Melody W.
Your video scam is pathetic!!
Your video scam is pathetic!!! You steal people's money by threatening them to watch your STUPID ASS video, then ship them 2 products!! You are pathetic and I hope karma kicks your sorry scamming ass!
Response from Luxury ConfidenceJul 10, 2025
Hi Melody,
This is Aga, Head of Customer Experience at Luxury Confidence.
I can see that you’re very upset, and I want you to know your feedback is taken seriously. While I understand that you’re frustrated, I truly believe it’s always better to resolve concerns with civility and professionalism, especially when our goal is to help.
We never intend to mislead or cause confusion. Our guided video is designed to support customers in getting the best results, and we aim to make all steps and offers during checkout as clear as possible. If you received additional products or feel something was unclear, I’m more than willing to personally look into your order and make things right.
If you still have any questions or need supporting documentation, feel free to send an email to [email protected] or give me a call directly at +1 (302) 803-5226.
We’ve also sent you a follow-up email—please take a moment to check your inbox. We hope you’ll see it as a goodwill gesture and part of our effort to make things right.
Your experience matters, and I truly hope we can resolve this in a respectful, positive way.
Warm regards,
Aga
Head of Customer Experience
📞 +1 (302) 803-5226 ext. #004
