Joyce
Disappointed
I purchased a Luxome pillow about 4 years ago that I loved. It came with 2 solid foam pieces and covers to put unused foam in if not needed. There seemed to be more shredded foam too. I just purchased another in September and the support that was in the first pillow just isn't in the new version. Bring back the old version or give us the option to purchase extra foam cushions and shredded foam....please! This one is too mushy for a side sleeper and way too expensive for downsizing and taking away what once was included at the same price. Now I am looking for other pillows. Very disappointed!
Response from LUXOMESep 22, 2026
Hi Joyce, thank you for your feedback. We are sorry to hear that your new pillow was not as expected. The only structural changes we made were to our solid memory foam insert, and we completely understand your frustration. We see that you have a support ticket with us and will be sure to share your feedback with our internal team. XO, LUXOME