Craig FramesReviews of craigframes.com

BEWARE BEWARE BEWARE Do NOT order from Craig Frames. You can NOT return items and they are made cheaply and VERY EXPENSIVE for what you get. My fault for not seeing NO RETURNS. But PLEASE BEWARE

the product was amazing and so easy to order on line. will recommend to friends

I ordered a frame online at Amazon. I wanted to return it. I submitted the return request, and it was accepted. However, I was apparently responsible for paying 104.00 for a frame I paid 86.00 for. Craig Frames said it was Amazon's Responsibility to send me a prepaid postage, but I reached out and that was NOT the case. I checked reviewed their reviews online and saw immediately where there had been many issues like mine. I called the business directly, and although they agree with me that this issue was ridiculous, they confirmed it was true. I would need to pay postage. I asked for a manager to get in touch with me, but I haven't heard back. I would suggest purchasing frames elsewhere. It was clear they had a firm worded response to these types of complaints. There was no offer to make the situation right.

Ordered a large frame. The frame itself is just okay -- a bit flimsy but not terrible. However, the acrylic cover sheet arrived with scratches (it was only covered by protective film on one side -- normally acrylic arrives with this on both sides). Contacted Craig Frames about the issue and they refused to do anything about it because I was slightly past their "30 day return window." But, I didn't want to return the frame -- I just wanted them to replace the damaged part they shipped. A good company would acknowledge their error and replace the damaged part. I'd avoid them -- there are many better (and more reputable) online frame sources.

I recently ordered 2 frames, and had them shipped to me in Canada. The order process was simple and easy, and the selection of frames and sizes is excellent - the pricing was great too, since there was a sale on at the time. My order shipped out within 1-2 days, and I received it a couple days later via FedEx. The frames look great. Very happy with the purchase!

They were so helpful and made sure I was able to order the correct custom Mat for my Frame! Thank you!

I have four or five places where I buy frames from. Craig frames is by far my favorite! Their frames are a good quality. I prefer the ones that are made from hardwood. I have never had an item arrive damaged. I had a problem with my order once and they refunded me right away. I will come again and again!

For years I’ve been having pictures etc. framed by professionals, now I use Craig frames that you could even order custom matings for 1/4 of the price. Love the company