LuxmeryReviews of luxmery.com

Customer service for this company is awful. They offered me a 50% refund for my return. This is not disclosed on their site or when you place an order. They will only respond via email, even when you call them on the phone. Email you sent takes them 48 hours to respond, so I’m now looking at a week including the weekend to get any kind of meaningful response. The company is located in Greece.

My order didn't fit me and Julie in Customer Service couldn't have been more helpful in offering a couple of solutions (refund/return/replacement product). Her emails were thoughtful and helpful - and also timely. Just a really good experience all round.

Loved these bodysuits - delivery was quite slow but one they arrived I was happy: the fit and feel is fantastic. My only beef is that on first wash the white bodysuit (which was my favourite) dulled and took on a greyish tinge which I can't reverse, even though it was only washed with whites.

I have had a good experience with this company, the body suits came a bit late but I got updates which I appreciate. The quality is superior and I will be recommending this to my grand daughters who have marriages in the future,

I bought the viral bodysuit set with high hopes but unfortunately given I am a bit taller than average, the length was not quite right for me. I thought that was the end of my experience but no! Wait. What a wonderful service I received from Julie! I put up a small review, saying the above and Julie reached out. She was disappointed I did not like the bodysuit but totally understood. You offered another product or a full refund. I suggested the refund would be best and the refund was processed and in my account the next morning. Julie never asked me to return the product first or questioned my decision. She even let me know I could keep the bodysuits and maybe even gift them to someone else. What an experience!! Although Luxmery was not right for me I can’t recommend them highly enough. Well done team you made my day and other companies, big and small, could learn a lot from you. Outstanding.

A terrible lack of customer service. I ordered 15th March and emailed 16th asking for a refund under their no quibble refund policy. The website says you'll receive a response within 48 hours. I emailed again on 18th, and have still heard absolutely nothing. I could see that the order had not shipped at that point. It's now 26th March, the order has arrived and I'm not impressed with the bodysuits which offer very little compression (I took before and after measurements). I feel I've wasted £50 with zero chance of a refund, given the complete lack of any response from Support. Update, following a reply from the brand: you've asked me to email you however you can simply reply to one of the three emails already sent to this address in the last 3 weeks. This response feels performative, and coincidentally came about on the same day I got a refund through chargeback.

Order placed, tracking reference received almost immediately. Very surprised that the shipping linked to a courier in China, the company is registered in Cyprus and seems to position themselves as US based? Still status ‘preparing to receive order’ 2 weeks after placing my order. Contacted customer service, automated replies. Seems like scam. Beware that orders appear to originate from China

Discovered on Instagram. The demonstration seemed convincing to me, I had a promotion code “1 bought one offered” on the sculpting bodysuit. Everything went smoothly, and the order arrived fairly quickly. I was skeptical, but this bodysuit proved to be as effective - really slimming the figure - as it was comfortable. It fits perfectly. To try it is to adopt it.