LuxmeryReviews of luxmery.com

love this product...ordered a bra this time as well....wasn't as impressed with the bra but it is compfy and will be a good lounging item....not a complaint from Canada (only the exchange is hefty, but not your fault) would order and recommend highly....

My order came and was too small. They sent me new ones in a larger size really quickly which are perfect. And they sent me a discount code. Very good service and I love the product.

I have used luxmery for a few years and to say I’ve worn my body suits to death is not a lie! I recently ordered a different style , and they did not fit as well. When I reached out to customer service to return them, they instead allowed me to choose a different body suit and promptly sent it out for no charge! Unfortunately, then the address on file was not updated to my most recent address, and again they were willing to make it right. Customer service is outstanding ! And I will definitely Stay a loyal customer !

Never received my items. Ordered on the 15th, that’s 3 weeks ago. It passed the deadline for delivery and still my parcel shows in a different country. Unreliable if you are ordering for an event or for an after lipo phase 2 support. It’s not normal for a parcel to reach one month after placing an order or maybe more! Not ok. definitely will never order again from that site.

Bought two camisoles which arrived promptly but just a touch too small. Reached out and they Immediately replaced them for free with the next size up and told me to keep the other ones to gift. Super product, comfortable and flattering and a customer service that obviously values its customers. Will definitely be returning for more

I ordered 2 cami's which in my opinion weren't the right fit for me - I ordered 4xl, maybe I should have ordered a smaller size, but I wouldn't be able to put the smaller size on, it was hard to put on the 4 xl! I reached out to the customer service, wanting to return the cami's. They replied extra fast, they offered to send a replacement product or a different size, or refund me and I could keep the cami's to give to someone. I chose this latter option and now, 3 days later, I received a refund. This was the best experience with any customer service or company in the world I ever had! Thank you Luxmery, I will be ordering from you again!

I cannot fault the customer service of this great little small business. I ordered two shape suits which unfortunately were not to my style or taste and so requested a refund. I emailed on a Saturday and received a reply the same day. I was offered to choose an alternative item that may be more suited to my style/taste for free, and at the same time I could keep my items. I didn't want to request another one so I simply replied that I would like a refund and asked for a return form etc. The lovely sales manager (Stefanie) then told me that my refund had been processed, to contact them if I needed further assistance and at the same time I would not need to return my items to save any inconvenience. At this time, I am awaiting the refund and if this goes through without any issues, I honestly cannot think of a higher level of customer service from an online retailer!

Writing to Luxmery customer support, I must admit that I was not expecting a favourable response to me telling them that the sizes of the bodysuits I ordered were too small. However, I was pleasantly surprised not only by the timely response but how attentive and responsive they were to my queries. This is my best online customer experience. I applaud the Luxmery team and implore then to keep up the excellent customer service.