LuxeborsaReviews of luxeborsa.com

Response from LuxeborsaOct 14, 2024

Hi Rachel, Wow, thank you for the LOVE! We’re so happy you’re thrilled with your new bag and that it lived up to the pictures. Our team is always here to help, and we're glad we could make your experience a great one. Your support means the world to us. Thank you. Best, Gabriella Customer Support Manager Luxe Borsa

Response from LuxeborsaOct 14, 2024

Hi Renee, Thank you so much for sharing your wonderful review! We’re delighted to hear that you’re enjoying the quality of your gift/bag. Your support means the world to us, and we look forward to serving you again in the future. Thanks once again for choosing Luxe Borsa! Best, Gabriella Customer Support Manager Luxe Borsa

Response from LuxeborsaOct 8, 2024

Dear Clark, Thank you for sharing your feedback, and we sincerely apologize for the negative experience you’ve had. This is not the standard we hold ourselves to, and we completely understand your frustration. We are truly sorry for the shipping delays and for any confusion regarding the origin of your order. Receiving an empty envelope is unacceptable, and we want to make this right for you. Please reach out to us directly at our customer service email [email protected] and we will personally ensure that your order is corrected and shipped as quickly as possible. We value your business and appreciate the opportunity to resolve this for you. Thank you for your patience, and we look forward to making sure you receive your order. Best regards, Gabriella Luxe Borsa Customer Service Team

Response from LuxeborsaOct 8, 2024

Hi, Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how disappointing it is to deal with delivery delays, especially when expectations aren’t met. While our website is New York-based, some of our products are shipped from our international partners. We are sorry if this wasn’t clear and for the issues you've faced with GOFOExpress. We strive to provide a seamless experience for all customers, and it's clear that we missed the mark here. Please reach out to us directly at [email protected], and we’ll personally look into your order and ensure it is delivered to you as soon as possible. We value your business and appreciate the opportunity to make this right. Best regards, Gabriella Luxe Borsa Customer Service Team

Response from LuxeborsaAug 22, 2024

Hi Bella, Thank you for taking the time to leave such a positive review! We’re thrilled that Vanessa was able to assist you, and that you’re enjoying the quality and designs of our bags. We’ll make sure to share your kind words with Vanessa—she’s an invaluable member of our team! We’re thrilled to have you as a loyal customer and can’t wait to assist you again in the future. Thanks once again for your support! Best regards, Gabriella Customer Support Manager Luxe Borsa

Response from LuxeborsaNov 8, 2024

Hi Sarah, Thank you for sharing your thoughts. Our team carefully selects high-quality materials and craftsmanship to provide unique designs and exceptional customer service. While similar styles may be available, we work hard to ensure each Luxe Borsa piece offers a premium experience. If you have any concerns about your purchase, feel free to reach out—we’d love the chance to assist. Best, Gabriella Customer Support Manager Luxe Borsa

Response from LuxeborsaAug 15, 2024

Hi, Thank you for your kind words! We're so glad to hear that your wife loved the bags and that you had a great experience with us. We appreciate your support and look forward to serving you again! Best regards, Gabriella Customer Service Manager Luxe Borsa

Response from LuxeborsaAug 16, 2024

Dear, Thank you for bringing this to our attention. We take these concerns very seriously and want to clarify that Luxe Borsa is committed to offering high-quality, original designs. We work closely with our designers and partnered brands to ensure all of our products meet strict standards of quality and authenticity. We understand the importance of transparency in business and are always striving to improve. If you have any specific details or concerns, please feel free to share them with us directly, and we will investigate further. We appreciate your feedback and hope to address any concerns you may have. Best regards, Gabriella Customer Service Manager Luxe Borsa