LuxeborsaReviews of luxeborsa.com

Response from LuxeborsaOct 19, 2024

Dear Sharon, Thank you for sharing your feedback with us. We’re sorry to hear that your experience did not meet your expectations. We take product quality and customer satisfaction very seriously, and we would like to make this right. To clarify, our company is based in New York, and we have warehouses located in New York, New Jersey, California, and China. Orders are shipped from the location that has the inventory available to ensure the fastest delivery for our customers. We apologize if the bag did not match the images on our website, and we understand your frustration regarding the missing short chain. Our customer service team is committed to resolving this issue for you, and our team will make this right and send you an ew bag on us. Regarding your comments about the website, we do provide ways to contact customer service, and we’re happy to assist you directly with any further issues you might have. Please reach out to us via email at [email protected], and we will make sure to sort this out promptly. Best, Gabriella Customer Support Manager Luxe Borsa

Response from LuxeborsaOct 8, 2024

Dear Clark, Thank you for sharing your feedback, and we sincerely apologize for the negative experience you’ve had. This is not the standard we hold ourselves to, and we completely understand your frustration. We are truly sorry for the shipping delays and for any confusion regarding the origin of your order. Receiving an empty envelope is unacceptable, and we want to make this right for you. Please reach out to us directly at our customer service email [email protected] and we will personally ensure that your order is corrected and shipped as quickly as possible. We value your business and appreciate the opportunity to resolve this for you. Thank you for your patience, and we look forward to making sure you receive your order. Best regards, Gabriella Luxe Borsa Customer Service Team

Response from LuxeborsaOct 8, 2024

Hi, Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how disappointing it is to deal with delivery delays, especially when expectations aren’t met. While our website is New York-based, some of our products are shipped from our international partners. We are sorry if this wasn’t clear and for the issues you've faced with GOFOExpress. We strive to provide a seamless experience for all customers, and it's clear that we missed the mark here. Please reach out to us directly at [email protected], and we’ll personally look into your order and ensure it is delivered to you as soon as possible. We value your business and appreciate the opportunity to make this right. Best regards, Gabriella Luxe Borsa Customer Service Team

Response from LuxeborsaNov 8, 2024

Hi Sarah, Thank you for sharing your thoughts. Our team carefully selects high-quality materials and craftsmanship to provide unique designs and exceptional customer service. While similar styles may be available, we work hard to ensure each Luxe Borsa piece offers a premium experience. If you have any concerns about your purchase, feel free to reach out—we’d love the chance to assist. Best, Gabriella Customer Support Manager Luxe Borsa

Response from LuxeborsaAug 16, 2024

Dear, Thank you for bringing this to our attention. We take these concerns very seriously and want to clarify that Luxe Borsa is committed to offering high-quality, original designs. We work closely with our designers and partnered brands to ensure all of our products meet strict standards of quality and authenticity. We understand the importance of transparency in business and are always striving to improve. If you have any specific details or concerns, please feel free to share them with us directly, and we will investigate further. We appreciate your feedback and hope to address any concerns you may have. Best regards, Gabriella Customer Service Manager Luxe Borsa