Miss Moyo A.
In adequate tracking when I ordered from luxe borsa to the UK
I ordered from luxe borsa to the UK. My items haven’t arrived yet it says delivered to a safe place - I did not indicate a safe place. Update: my delivery was sent to the wrong address and the resident kindly delivered it to me. Updated to 3 stars because the bags are nice but the service is poor. I got an email saying this would be looked into but I have not heard anything since. No evidence of UK tracking- nothing. This is a logistical lapse and should be considered. But the bags are nice - so buy them if you’re happy to bear the risk. ——- July 17 I was not given a royal mail tracking number so I have no way of seeing proof of delivery. I emailed asking for one and got no response. And I added shipping protection to my order. I am hoping the order turns up. That’s the only reason it’s 2 stars and not one.
Response from LuxeborsaJul 18, 2024
Hey, Thanks for you feedback. We apologize for you experience so far. Can you please reach out to our customer support and rest assured they will assist you and make this right. [email protected] Thank you for your support, and again we apologies for experience so far. Thank you, Gabriella