LuvanshReviews of luvansh.com

Response from LuvanshMay 9, 2025

We’re truly sorry to hear about your experience and understand how frustrating this must be. At Luvansh, we take quality and durability very seriously. Our diamond tennis bracelets are designed with secure, double-locking clasps to prevent exactly this kind of issue, and it's very rare for something like this to happen. That said, we know that no system is completely immune to wear and tear over time. While our standard warranty covers manufacturing defects, we still want to make this right for you. We'd be happy to offer you a special discount on a replacement piece as a gesture of goodwill. Please reach out to us at [email protected], and our team will assist you personally. We truly value your trust and would love the opportunity to restore your confidence in our brand. Sincerely, The Luvansh Team

Response from LuvanshMay 9, 2025

We’re sorry to hear about your experience and understand how stressful this situation must have been. At Luvansh, we ship all orders fully insured via FedEx 2-Day Shipping, and we take photographic documentation of every package before it leaves our facility to ensure accuracy and accountability. In your case, our team provided you with photos clearly showing all three bracelets included in your shipment. FedEx tracking also confirms that the package was delivered to your specified address. We genuinely strive to provide a smooth and transparent experience for every customer, and while we did everything on our end to ensure a complete delivery, we understand how frustrating this must be. If you still need assistance, please don’t hesitate to reach out to us again at [email protected] — we're here to help however we can. Sincerely, The Luvansh Team

Response from LuvanshApr 17, 2025

We're truly sorry to hear about your experience and appreciate you bringing this to our attention. While we currently don’t offer phone support due to high order volumes, we understand how frustrating it must be to feel unheard. For any technical or order-related issues, our dedicated team is available at [email protected] and typically responds within 24 hours. If you've reached out and haven’t received a reply, please check your spam or junk folder—sometimes messages get filtered there by mistake. We genuinely care about our customers and are proud to have many who’ve had positive experiences with us. We hope to have the opportunity to make things right and change your impression in the future.

Response from LuvanshMar 24, 2025

Thank you for sharing your feedback. We truly appreciate your experience and will strive to improve moving forward. We also noticed that you’ve made over 60 diamond purchases with us, and we’re grateful for your support. We're sorry for your experience and sincerely apologize if our actions came across as arrogant. We hope you’ll give us another chance in the future for any of your needs.

Response from LuvanshMar 24, 2025

Thank you for your feedback. We're truly sorry to hear about your negative experience. We take these concerns very seriously, and it's never our intention to mislead or disappoint our customers. We apologize for any issues with the product quality or delivery delays. We strive to maintain transparency in our offerings and ensure our customers receive exactly what they’ve paid for. Please feel free to contact our customer service team directly so we can address this matter and make it right. Your satisfaction is important to us, and we'd appreciate the opportunity to resolve this.

Response from LuvanshMar 24, 2025

Thank you for sharing your feedback. We’re deeply sorry to hear about your experience, and we take your concerns seriously. We understand your frustration and sincerely apologize if the product did not meet your expectations. Please know that we strive to provide high-quality diamonds and service to all of our customers, and we would never intentionally mislead anyone. Regarding your concerns about the diamond, we would like to clarify that our diamonds are rigorously tested for quality, and we stand by the authenticity of our products. If you believe there’s been an issue, we’d appreciate the opportunity to work with you directly to investigate further and resolve this situation to your satisfaction. We also regret if our customer service fell short during your interactions with us, and we will review our processes to ensure better communication going forward. Please reach out to our customer support team so we can personally address any outstanding issues. Your experience is important to us, and we want to make things right.

Response from LuvanshMar 24, 2025

We sincerely apologize for the inconvenience and frustration you’ve experienced. It’s clear we dropped the ball on providing you with a smooth purchasing experience, and for that, we are truly sorry. We understand your frustration, especially when you’ve already provided proof that your email works. We take your feedback seriously and will investigate the issue with our order page to prevent this from happening in the future. If you're still interested in making a purchase, please reach out to us directly so we can personally assist you in completing your order. Thank you for your feedback, and again, we apologize for the trouble.

Response from LuvanshMar 24, 2025

We sincerely apologize for the delay and the lack of communication regarding your order. We completely understand your frustration, especially after waiting for almost two months without proper updates. This is certainly not the level of service we aim to provide. Please reach out to our customer support team with your order details so we can look into this right away and provide you with a clear update on the status of your order. We truly appreciate your patience and will do everything we can to resolve this as quickly as possible. Thank you for bringing this to our attention.