LuvanshReviews of luvansh.com

Luvansh SUCKS.not only will I NEVER shop with you again - I’ve made it my mission to ensure everyone I know is aware of the horrible customer service I received not to mention the sheisty practices you have.

Charged for overnight shipping, Diamond never arrived. Customer service apologized, then just cancelled my order.

Be aware of the scammer. I purchased a set of lab diamond stud earrings. There was no certificate included. When asked, they stated I need to pay additional $150 to get a certificate??? Avoid this company.

Measurements weren’t listed for the pendant. I received the pendant & it was smaller than I wanted. I reached out to see if I could exchange for more expensive one & was told I wasn’t able to return or exchange. Also free chain was tangled. Make sure you read the listing well before buying because you may not be able to return.

Absolutely terrible. Do not purchase from this business. Timeline: I purchased a loose diamond. A week passed. I received an email stating the diamond was unavailable and they offered 1. replacement or 2. cancellation. The replacement was of notably inferior quality, not listed on their website, and no value of the diamond was provided. I suggested similar AND cheaper alternatives to the diamond I had purchased which were up to the diamond characteristics I wanted. And TWICE MORE they denied my options and offered inferior diamonds without any concessions. Not even expedited shipping which would be the minimum they could do after they were the ones that sold an unavailable diamond and caused delays in order processing and replacement diamond selection due to their lack of communication. FYI their webchat will just direct you to email so don't even bother with that useless communication channel. Save yourself the trouble and shop at another retailer before they bait and switch scam you by saying your diamond is unavailable and then trying to send you a way worse replacement.

I ordered 2 loose diamonds from here and they came quick and was happy. However, when I went to return one (both are returnable) I ran into issues. Turns out, every stone can have a different return window. Not a custom piece, in a setting, a loose diamond. The one I went to return had a laughable “3 day” return window. You’ll never see this during checkout and in checkout, you’ll see “free 30-day returns for U.S. orders). So that is a lie. These practices are unethical and illegal in New York. Customer support response? They’ll accept an in store refund, today only, within 5 hours of them closing knowing my order address was 12+ hours away. It’s a shame that after sale support is so bad considering pricing and shipping is decent. Mind you, I made the inquiry 7 days after receipt and was able to evaluate stones at a local jeweler well within the “30 day” window plastered all over the site.

Sent me an obviously defective earring that doesn’t screw one correctly. Won’t do anything to fix it. Avoid at all costs.

Customer service is the worse! Chain tarnished only after a couple wears. No useful resolution provided. Not buying again from this company.