LuvanshReviews of luvansh.com

I rarely leave negative reviews, but after months of dealing with the same issue repeatedly, I feel it’s important to share my experience. I purchased a diamond ring from this company, and almost immediately after wearing it, stones began falling out. This was not due to misuse or damage on my end I wore the ring normally, and within less than 24 hours, diamonds started falling out. Since then, the ring has been sent back multiple times for repair. What is most frustrating is that I have had the ring shipped out for repair longer than I have actually been able to wear it. This is now the third time the same issue has occurred. Get the ring wear it for 24 to 48hrs, diamonds fall out, send it back for repair and repeat. After the third time, I wanted another solution, I expected them to offer a reasonable solution, instead the company continues to insist on repairing the same ring again or charging me $300 to add a gallery rail to secure the diamonds, which essentially means I’m expected to pay extra to fix a craftsmanship issue that should never have happened in the first place. As a small business owner myself, I understand margins and policies but holding a customer responsible for a defective product due to poor craftsmanship is unacceptable. A ring that is marketed for daily wear should not lose stones the first time it is worn. At this point, I simply requested an exchange for a different band that does not have the same structural issues, not even a refund. Unfortunately, the company has refused to accommodate this. I would strongly encourage anyone considering purchasing from this company to carefully reconsider, especially for jewelry meant to be worn daily. A luxury purchase should come with quality craftsmanship and customer support not repeated repairs and additional charges for design flaws.

Well, I ordered the diamond by the yard style in June of 2025, it is beautiful. Sadly, less than 6 months after it broke at the bezel, which seems a major design flaw. I had to pay to have it repaired, bc there is not warranty. I was frustrated by that, but paid. I had the necklace back for less than 2 weeks and it broke at the bezel again. They want another $150 to repair it again (which is now 1/2 the value of what I paid) and I am beyond frustrated by the customer service and the quality. I would look elsewhere before I invested in their product again. Sadly I had referred people here, but with this level of customer service and quality, I just can’t do that anymore. Do better with diamonds.

Negative 5 if it were possible. BE VERY CAREFUL!!! ALLLLL of their products are considered “final sale” and you cannot return them. This company refuses to even cancel a sale before they have even processed or shipped the order. I ordered and the order was in the “pending” status when I asked to cancel it, less than 12 hours after ordering. Three days later, still “pending” and still refusing to cancel the order saying “for hygienic purposes earring cannot be returned.” I NEVER EVEN GOT THEM! I only wanted to cancel! The “final sale” disclosure is very small and it is on EVERY SINGLE ITEM. I don’t even know why they have a return policy posted on their page if EVERYTHING is final sale. I regret giving them a nickel. There’s dozens of other people in this space. Don’t spend your money with them.

I purchased a diamond from them I then ordered a custom piece They gave me a quote, and once I paid the invoice, they increased the price Does not seem like a reputable company

I purchased 2 items on Dec 26th. After I finally received them 4 weeks later, the items simply did not fit. Furthermore, the diamonds looked fake and small, and absolutely did not match the description. I tried to email customer service multiple times and even call the number provided by my credit card, and each time I was met with resistance. One of the customer service reps took a screenshot of the same item during a sale THIS week citing no returns or exchanges. I argued that nowhere on the paperwork, email receipt, or even the website at the time of purchase stated that fact. Conversely, their website promised free returns. This company is obviously running a bait and switch! They decided to change their policy when I asked for a return. They will sell you an inferior product and then proudly steal your money. Buyer beware!!

(My rebuttal to Luvansh LLC January 5, 2026, response) Luvanish's events are incorrect. Listed below are the events that took place: 1. Dec 15, 2025 - Made a purchase. 2. Dec 20, 2025 - Received a package via UPS from Luvanish. Realized I needed to request an exchange. 3. Dec 22, 2025 - Sent Luvanish an email requsting an exchange. No Response from Luvanish. 4. Dec 29, 2025 - Second Requst. I received an email. My request was denied. 5. Dec 30, 2025 - Third Request email which included the 12/22/2025, email (this document provided evidence of my request within the 7-day exchange period). My request was denied, once again. 6. Dec 22, 2025 - Dec 30, 2025, I also communicated my requests, several times, through Luvanish 's "Chat" option with zero success. 7. Dec 31, 2025 - I submitted a review re: my Luvanish LLC experience. 8. Jan 7, 2026 - I finally received an email from Luvanish LLC stating after reviewing my emails they decided to send me an exchange label (Go figure). ---At this point, I DO NOT TRUST THIS COMPANY after going through their unprofessional customer service and I will NEVER do business with them ever again. THEREFORE, ONCE AGAIN, DO NOT PURCHASE FROM THIS COMPANY!!!

I purchased a pair of diamond stud earrings as a gift for my wife.The setting the stones came in was extremely thin and cheap. After wearing them for one week, the post snapped off the earring and it fell out of her ear while on a walk. She wore them for 7 days and there was no stress or damage to the earring in that time. When I reached out to the company for my issue, their solution was to have me pay to ship them back to be repaired. The shipping cost was about the same as having the repair done by a local jeweler! I’m paying for both earrings to be reset out of my own pocket, as I don’t trust the quality. I’m extremely disappointed with the product I received and with Luvansh’s unwillingness to stand behind it. Shop elsewhere.

If I could give this company ZERO stars it would be more fitting! I purchased a ring with signature required and I never received the ring. I have been sending emails nearly every day and all I get back is “we are waiting for fed ex to get back to us” Fed ex told me Luvansh had the jewelry insured so they will get reimbursed. Meanwhile I have not received a refund or ring. I am out over $3000 dollars and have nothing to show for it! LUVANSH doesn’t care and is doing nothing to rectify this horrendous situation. This has been ongoing since December 13th, 2025. I’m beyond disgusted with their customer service and how they treat loyal customers. Prior to this transaction I purchased multiple diamonds. LUVANSH…. You need to take accountability and make things right with customers such as myself. Shame on you!!!!!!