LutherReviews of luthersales.com

Response from LutherDec 22, 2021

Good morning, Ms. Jackson I just wanted to start out by apologizing for causing you any frustration. I know my team is in communication with you directly working hard to improve your experience in time for you to enjoy the holiday. Be assured I had taken the time to read your review as I do with all customer posts, good or bad and facilitated the process of understanding what had happened. As I understand, it seems that there was a shipping error on the vendors side, and it has since been corrected with a few upgrades that we hope will make you happy. You have been part of the Luther Sales Family since 2017. We do not take that lightly. We recognize that there is nothing more important than nurturing and retaining existing clients. This is in fact the culture of our business dating back to 1967. We would hate to see you go and will do all we can within reason to make things right for you. From our family to yours Happy Holidays and thank you again for your loyalty over the years. Eric Eric D Glickstein President

Response from LutherDec 15, 2021

Good morning, Damen Please let me start by apologizing for your frustration. I saw your email the moment it came in and wanted to educate myself on the details of your transaction. As I understand, your Apple shipment was picked up by UPS on Dec 10 and delivered on Dec 11 at 12:05pm signed with initials. I believe a copy of the signed delivery ticket was made available to you for your review. I understand that you have communicated to us that this was not your signature and you have not received the order. We immediately filed a claim and are awaiting a response from UPS. I understand your frustration as well as our own. We will be back in touch with you once we here from UPS. Feel free to contact us offline for any further updates or questions. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherDec 9, 2021

I understand the frustrations of placing an order with a new company and placing your trust into unfamiliar hands, especially during the holiday season. We are very sorry that you received the incorrect items and we have sent you a FED EX return label so that you can send the unopened items back for the correct exchange at no cost to you. We take full responsibility for the mistake and have addressed with our team. Be assured it was no more than an honest mistake. Our team feels terrible. We have reached out to you and await your response. Please reach out to the Customer Service Team at our 800# and we will work diligently to resolve the matter. Happy Holidays, Eric Eric D Glickstein President

Response from LutherDec 9, 2021

Happy Holidays and thank you for your review. We love the Trust Pilot review platform for the transparency that it offers. However, in this case your review is not reflective of what actually transpired. We provided signed proof of deliveries from UPS confirming delivery of all 3-items. You acknowledged delivery of one and have advised us you never received the other two (2). We have put in a claim on the other two as we await the response from UPS. We are just as frustrated as you related to the 2-unaccounted items however, we are not sure why you would hold us accountable. We will continue to follow up with UPS and report any updates. Thank you for understanding Eric Eric D Glickstein President

Response from LutherNov 15, 2021

Hi Tiffany, Thank you for taking my call. I do hope you will accept my apologies. My heart hurts that we disappointed you for Thanksgiving Holiday. I am not going to make excuses and we will do our best to do right by you. I know Lance plans to contact you tomorrow. I have been here for 30-years following in my Dad's footsteps who founded the company back in 1967. While we are not perfect, the favorite part for me is Holiday Season helping our clients get what they want on terms they can afford. While a stressful time of year for many, we typically create smiles and great memories for our clients. I share your disappointment and hope we can work through this together towards an amicable solution. Your business does matter! Wishing you well, I remain Very truly yours, Eric Eric D Glickstein President

Response from LutherNov 15, 2021

Jeremy, We understand your frustration and all we can do is apologize for your experience. In spite of your comments, the truth is we do care. We would love to tell you we are perfect but we are not. The fact is though you may not feel my remarks are credible, be assured that the 570 reviews with few exceptions are something we are very proud of. The best part of Trust Pilot is it holds us accountable. We are equally proud of our 50+ years in business along with our ability to navigate through COVID keeping everyone of our employees employed. We absolutely hear you and understand you. We also recognize that your experience while extremely disappointing to us is not consistent with the performance levels we have delivered for over 50+ years. Wishing you and your family Happy Holidays. Eric Eric D Glickstein President

Response from LutherNov 7, 2021

Hi Shirley, Hopefully you received my private email apologizing for the delays caused by the continue supply chain challenges that face the furniture industry. I can tell you that we absolutely do care and if for any reason you feel that our attitude was not sensitive to the delays, please call me to discuss. You have been a client of ours for many years and I have been part of Luther for 30-years instilling the same customer centric values that my Dad taught me as the original founder of LutherSales. Please know, in spite of the 1-star review, I appreciate your willingness to share your experience for others to see. I am a huge advocate of Trust Pilot and believe that negative reviews are learning opportunities for us and they also hold our team accountable to our clients. We are not perfect through we try to be. Thank you again for your business over the years and I do hope you will call me. Eric Eric D Glickstein President

Response from LutherNov 3, 2021

Hi Melya, I am so sorry for your experience. I was told by my service team that they working on the logistics of getting that one back. Please do not hesitate to call me tomorrow in the office. Service is critical to us and truly is the back bone of our organization as evidence of our 4.6 Trust Score. Be assured I am here to try and do right by you. Wishing you well, stay safe. Eric Eric D Glickstein President