LutherReviews of luthersales.com

Response from LutherSep 16, 2022

Tom, Your refund is in transit with UPS and scheduled for delivery tomorrow. Feel free to call our accounting office at 1-800-358-6466 and they can provide you with tracking. I had left you a message, feel free to call me directly as well. Thank you Eric Tom, Please accept our apologies for your shopping experience. Lance is no longer with us. Unfortunately, I do not have the benefit of speaking with him, but my purchasing team did tell me that the bikes were in fact told to us to be available at the time of taking your order and subsequent payments. We are currently working with this supplier to ensure this is an isolated incident. Luther does not inventory any product. Our model is all direct to consumer with fulfillment through our suppliers. We do provide the financing either directly or through other lenders to help our clients get what they want on terms they can afford. I have confirmed with our accounting team that your refund has been processed and that you will receive the tracking number Monday or Tuesday the latest. This will be sent to you via the email we have on file. Again, my apologies and be assured we would offer you an aggressive discount should you consider us again in the future. If not, I understand. Wishing you well, Eric Eric D Glickstein President

Response from LutherSep 8, 2022

Hi Jessica, Please accept our apologies for not meeting your expectations. Our program is not for everyone though we try our best to combine budgeted payments and easy credit to help those who want to get what they want on terms they can afford. I do appreciate your taking my call and allowing us to explain our early payment incentive which offers a more competitive price and no interest if paid within the early payment period. Please know we appreciate your feedback and that your review does matter. We will continue to do all we can to deliver the very best service while offering flexible payments tailored to fit into our client's budget. Wishing you well, Eric Eric D Glickstein President

Response from LutherAug 30, 2022

Good morning Frank, Let me start by apologizing for your experience. I woke up to your review and immediately reached out to my team. I am working on getting this resolved for you. I'm hopeful you can give me a call at 1-800-358-6466 so I can personally apologize. While there is no good explanation for what happened here, I now understand what happened and the processes we have put in place to ensure that this is an isolated incident. Since 1967, we have taken great pride in our service and again I am sorry we let you down. I look forward to hearing from you. Warmest regards, Eric Eric D Glickstein President

Response from LutherMay 4, 2022

Thank you for your review and for letting us know your account information which allows us to responsibly formulate a reply. While I understand your frustration, I do not believe we failed you on service or have acted without cause related to your situation. In review of your account, your merchandise was shipped and delivered to you within 3-days of the receipt of your initial payment. By all accounts, we would consider this to be exceptional service. After delivery, you missed 2-consecutive payments for which we did receive 2-payments in December but never received any of the back payments for the 2-prior missed payments. We certainly empathize with your situation but again we then had not received any payments from Dec 2021 until May 2, 2022 for which you then wrote this review which was really not the result of poor service but the result of our efforts to collect payments for which you agreed to pay. As a matter of course, we report monthly to Experian and Equifax two of the largest consumer credit bureaus. The great majority of the time we are reporting on time payments with few exceptions. In this particular case we reported monthly non payment activity as we would with anyone who does not pay monthly. This process is automated. We are sorry for this but be assured if you are able to bring your account current, we will report that as well. We are also open to working with you if you need assistance. Please do not hesitate to contact our toll free number at 1-800-358-6466 and ask for Jennifer. Be assured we really do care and our only intent from the beginning was to to try and work out amicable payment solutions. Thank you for understanding. LutherSales.com

Response from LutherApr 22, 2022

Hi Jackie, Please accept our apologies for the delay in the fulfillment of your gift card. I am sorry you had to write this review to get action. As I understand, our team has communicated with you at my direction and I have authorized them to add an additional $25 to your promised gift card. I'm hopeful you are pleased with the promptness for which we responded once this matter was brought to my attention. Again my apologies. Be assured we really do care and as evidence of our 4.6 Trust Score our team typically gets it right. This one happened to fall through the cracks. The nice thing with Trust Pilot is I read every review in real time and take immediate action to ensure every customer voice is heard. I cannot tell you just how important I believe everyone of our clients are to our business success. Thank you for sharing your experience. Warmest regards, Eric Eric D Glickstein President

Response from LutherApr 6, 2022

Sheena, I apologize for your frustration but I know your order was awaiting your initial payment which we only received on 4/4/22. As noted on your order form delivery is 7-10 business days from receipt of the initial payment. While we would hate to lose your business, please know that if that time frame does not work for you, you are entitled to a full refund. Just let us know and we will cancel the order in our system and refund the money. If you decide to wait, expect delivery late next week, our office will provide tracking as soon as its available. We apologize for delays however the supply chain challenges are real and continue to slow up the processing and fulfillment of orders. Wishing you well and thank you again for sharing your experience. Eric Eric Glickstein President

Response from LutherApr 1, 2022

Please accept our apologies for the delay in your free gift. We are in the process of changing over fulfillment of gift cards resulting in the delay. I will do all I can to try and move yours to the top of priority. I feel terrible that your experience warranted only 1-star due to the delay of your FREE gift. Thank you for your business and I do hope that in spite of your experience you will consider us again in the future. Eric Eric D Glickstein President

Response from LutherMar 17, 2022

Mr Henderson, Please accept my sincerest apologize for your service experience. As you can see by our 4.6 Trust Score based on over 650+ reviews we typically get it right. By no means am I minimizing your experience. I can only say you may have caught Howard on a bad day as Howard happens to be one of our clients most favorite person to work with. He typically has a wonderful sense of humor and is very affable with his customers. I am sorry you did not share that experience. I do know in checking that your order was delayed no fault of Howard but due to stock issues as a result of supply chain challenges that still exist because of Covid. I'm hopeful you will consider giving us a second chance should you need anything in the future. Feel free to reach out to me directly and I will make sure you receive a level of experience that exceeds your expectations. Please know we appreciate your business and thank you for sharing your experience. We are not perfect but be assured we try to be. Warmest regards, Eric Eric D Glickstein President