L. H.
I have been doing business with Luther…
I have been doing business with Luther Sales for many, many years and so many products in my house, Christmas gifts my kids. I was always well pleased. This is one and only time I having a total issue with my order that was placed weeks ago. I don't blame Eric I totally was dealing with him and his brother for many years. It seems as though it is the shipper that is giving the issue. But my son really needs this item for school and work and its getting really frustrating. I ordered 2 items I did receive one item but not the other. Any other time they would truly get 5 stars but this was my worse experience and I hate writing this but want to be honest.
Response from LutherFeb 19, 2020
Hi Lorraine I totally understand your frustration and frankly don't disagree. We take full responsibility and apologize for the delay. I'm hopeful, we will get another chance to earn your business. Your loyalty over the years is genuinely appreciated and that is what makes this even more disappointing. I know we are better than this and while I could make excuses in the end we did not deliver the type of shopping experience you typically experienced in the past. Again my apologies and in spite of it we appreciate your 4-star review. You were very generous. Eric D Glickstein President