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Luther (luthersales.com) has 743 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent
Investments & Wealth · New York, New York
Excellent
Investments & Wealth · Manhasset, New York
Excellent
Investments & Wealth · Greatneck, New York
Excellent
Showing 20 reviews with 3 stars · Clear filters
Felecia
Everything is fine with my order if you say I’m not happy that I have to wait not knowing how long before I get my dining room table
Response from LutherJan 13, 2020
Hi Felicia, I apologize for any frustration caused to you. Please feel free to reach me offline and I would be happy to try and address your concerns. We really do work hard to ensure a very best shopping experience. Again, my apologies if we failed to meet your expectations. Eric
Cheryl
I'd usually give 5 stars The delivery took much longer than normal and the processing wasn't the same, took months before they could get the payments straight. This is highly unusual for Luther. Ordered in September and received the delivery in November, the day before Thanksgiving. I will purchase again when needed.
Response from LutherJan 2, 2020
Hi Cheryl, Please accept my apologies for the delay. This is definitely not the norm and we must do better. Be assured, I will be reviewing your transaction personally to determine how we could have done better. I will also be referencing your transaction in our next group get together with our operations team designed to improve our internal processes. Thank you for bringing this to our attention. Wishing you a Happy and Healthy 2020! Eric
Gertrude
You all have a great company but your team members need to communicate more. Once an order has been placed the customer is in limbo and have to reach out to them and hope you get a response within a certain time frame.
Response from LutherDec 23, 2019
Happy Holidays Gertrude and thank you for your honest feedback. I am sorry for the frustration caused to you and please know we are working very hard to ensure comments like yours are the exception. The company was just acquired on Oct 11, 2019 and among our first priorities are improving the lines of communication with our clients. I am confident that you will see a huge improvement in this area almost immediately. I hope you'll continue to consider LutherSales.com in the future. Eric
Yolanda
I have several issues with my furniture, scratch on my leather sofa, scuff marks on my coffee table, nightstand and dresser.
Response from LutherDec 12, 2019
I am sorry Yolanda for your frustration. Please call our 800# and speak with our service department. We should be able to dispatch a technician provided you can email our service department images of the problem areas. Be assured we will work hard to make it right. Eric