LutherReviews of luthersales.com

I submitted my order back in january. after waiting 2 weeks for an update as to when I would receive the product I was told they were short handed and running behind. (Sure weren't short handed enough to not take the money.) After more than a month of only being able to communicate by text (what business does that?) I canceled my order and was to by "Em"doubt that is even her real name. Was told I could expect my refund in 7-10 days. We are now more than 3 weeks out and I still have not seen my refund. Now the communication with them is. "NO UPDATE ON REFUND". Run as far away from this company as possible. truly a con game. I've also noticed with other website reviews, the only reviews they will respond to are the good ones. They ignore everything else.

Something has definitely changed with Luther Sales. The communication and delivery used to be so great but this time I have been waiting for my merchandise for nearly two months! No matter what number I call, I always get the same person. She is very kind and respectful, but she needs more help. It’s as if she’s the only customer service rep. I do believe they are now screening my calls and not answering when they realize it is me. This is all unacceptable! They have been so reliable in the past. I just want my merchandise and it’s as if they are making no efforts to get it to me. They simply do not care! I don’t want to cancel because my daughter needs a new cell phone so I was going to get myself a new one and give her mine. I will be reaching out to the Better Business Bureau. They no longer care about their customers.

I had used this company in the past with no issues but over 4 months ago I ordered a couple of items that should have been received within 2 weeks. I was never updated on status and had to contact the company. I was repeatedly asked to give them extra time until finally 2 months later I told them to cancel and refund my money. It has been over a month and my money has not been returned. I have again contacted the company and they have stated there is no update. I will not use this company again in the future! If communication were initiated it would be one thing but they avoid messages for several days or longer until you email them repeatedly for answers.

I'm very concerned about who took ok this company. I just applied for credit just to see what it says. I received a message stating I can't get credit at this time, when I'm already a customer for years with this company and great credit with company. These new onwner needs to be investigated.

I wish I could give them zero stars! I places an order in Feb and was suppose to receive my items within two weeks! They took 2 payments out of my paycheck for almost $200 and kept telling me my item is back ordered. After a month I told them to cancel! They advised me once they confirmed I’ve disconnected my paycheck and no other funds are coming out then they would refund me! It’s been almost 3 weeks and no one has refunded me! I can only get a hold of them via text. No one is picking up or returning my calls! I’m sooo pissed!

Worst company ever!!!!!! They have taken a significant amount of money out of my pay for over a month waited 2 months total for my order to ship when it clearly stated online and via contract 3-5DAYS!!!! Was even promised gift card for the severe delay still never received order so order was cancelled they promised my money would be returned on month 3 now they still have not returned my money nor will they return my calls emails or messages. I am currently in of pursuing the matter with my attorney!!!!!

Worse customer service I have ever dealt with. I would have to go a long way to find something worse. They are in no hurry to ship your order. But they are quick to get your money. What a joke. Only way to deal with them is they text. I am in contact with the BBB to have this listed as a fries company.

Made payment over a week ago and still have no idea when I will be provided with tracking information, much less receive my items. This is totally unacceptable. I was told I would have information in 48 hours. 3 days later I was told today. Today I'm told next week. Very dissatisfied and it's starting to feel like I've been scammed.