LutherReviews of luthersales.com

Response from LutherAug 21, 2020

Hi Kimberly, Please allow me to start by apologizing. I saw your review when it came in and actually instructed my team to contact you personally. I was told that they have left you 2-messages and are waiting on a call back. As you can see, I personally respond to every reply both good and not so good. This is my way of staying connected and ensuring we are delivering the very best consumer experience. While we are not perfect, I am determined to see that we are......lol FREE TV promotions are tricky and sometimes we do run through our allocation. However under no circumstance should a client every be left to feel less then important. The truth is we work for you; the customer. Perhaps you caught one of our team members on a bad day? No excuse but I can assure you that we all are very passionate about service as evidenced by our 4.5 Trust Score. I'm hopeful when we make it right that there will be no hard feelings. Feel free to reach out to me offline. I'd love to know that we did the right thing by you. Again, we are not perfect but we work hard every day trying to be...… Wishing you well, stay safe! Eric Eric D Glickstein President

Response from LutherAug 12, 2020

Hi Oliver, Let me start by thanking you for your business and placing your trust in us. I certainly understand your frustration and am happy to do my best to address your concerns. As a company in business since 1967, I cringe when I hear a reference to us described as sketchy. We have built our entire business on integrity, honesty and reliability. While we are not perfect, be assured our entire team works with one objective in mind...…...delivering outstanding service levels that typically exceed customer expectations. Again, we are not perfect however, our 4.5 Trust Score places us ahead of our primary competitors. We certainly owe you an apology for creating uneasiness during the process. I am not quite sure where the disconnect was however, we typically are extremely diligent in updating our clients and in responding to any emails, calls or live chat sessions. Now for the good news, we are hard at work building out a new platform inclusive of a new website and hope to have more to share in the future. We are doing all we can to be live by the 4th quarter with an outside date of early 2021. I'm confident that the new website will address the challenges you had with this initial purchase and do hope you will give us another opportunity to earn your business. If not, I understand. Wishing you well, stay safe! Eric Eric D Glickstein President

Response from LutherJul 30, 2020

Please accept our apologies James. You have every right to be frustrated. We share your frustration and while we take full responsibility we remain frustrated because of the challenges the furniture industry is facing as a result of COVID. No excuses but definitely making it harder on us to deliver the level of service that our clients want and deserve. We will get this right and when we do by all means please reach out to us offline and we promise to do something for you and your wife. You have my word! Wishing you well, stay safe! Eric Eric D Glickstein President

Response from LutherMay 26, 2020

Hi Evangeline, Please accept my apologies for the delay in your gift item. I would love to hear more and welcome you to contact me offline. We take very review seriously and judging by your 3-star reviews it seems we missed the mark. We make no excuses. The more we can learn from your experience; the better we can be in the future. Our internal process breaks down every review and uses it as an opportunity be better next time. I'm hopeful we will have the opportunity to earn your trust in the future. Stay safe, Eric Eric Glickstein President

Response from LutherMay 21, 2020

Hi Ry'Kese, Allow me to start by apologizing for the delay in your delivery. We take your comments to heart and clearly we failed to meet your expectations. I'm additionally disappointed to learn that you had some trouble reaching someone about the status of your order. Be assured, we have already taken your comments to heart and working to learn where the system broke down. I don't believe in excuses so I will not make any however, what I will tell you is that since March 12 every member of our team has worked from home as the New York Metro area where we are located has been among the hardest hit areas of COVID 19. While working remotely has allowed us to serve thousands of clients it has presented us with a few challenges including communicating via phone something we are usually awfully good at....... Additionally, COVID 19 has put stress on our supply chain. At times,deliveries have run a bit longer starting with production delays, trucking delays and limitations on final mile delivery. Again, we make no excuses but did want to share some of the challenges we are working through during these difficult times. I'm hopeful when the dust settles that you will give us an opportunity to earn your trust and ultimately your business again in the future. Wishing you well, stay safe Eric Eric Glickstein President

Response from LutherFeb 5, 2020

Good Morning Mommy of 4, I am sorry that you feel you did not receive good value. Creating a strong value proposition remains among our core objectives. While price is certainly among the higher criteria when making a purchasing decision, we also believe that consumers are looking for a high level of service combined with affordable payment flexibility. Combine that with our commitment to help our clients rebuild and restore credit by reporting on-time payments and we become a more compelling story. We also continue to define the ways we merchandise product by offering our clients bundled solution at a single affordable payment that can be made directly from your paycheck. We do hope you will consider us again in the future. Please know we really do care and welcome your feedback. Eric Eric Glickstein President

Response from LutherJan 23, 2020

I am very sorry Patricia. No excuses and I won't try to make one. I can tell you that we work very hard to partner up with manufacturers that keep a steady flow of merchandise. Unfortunately, sometimes the manufacturer oversells or runs into production challenges......Regardless, all we can do is apologize and continue to work hard to be better. I'm hopeful you can see from the many reviews that we typically do get it right. I certainly hope we will get another chance to earn your business. Feel free to reach out to me offline. I always welcome the opportunity to speak with our clients. That is the heritage for which this company was built. Wishing you well, Eric Glickstein President

Response from LutherJan 13, 2020

Lorie I am so sorry for the delay in your furniture. Feel free to call into the office and ask for me and I will do what I can to learn more specifically the cause of this delay. I totally understand your frustration and I'm hopeful that I can pass on better news when we connect. Be assured, you will get our best effort in making sure you understand that your business does matter and we do care. Wishing you well. Eric