LutherReviews of luthersales.com

Response from LutherOct 29, 2020

Hi Lora, I am so sorry that you were disappointed in your experience. I can tell you that as we speak we are far along on a new e-commerce platform that includes integration with many leading brands resulting in a much more robust product selection. The new website is designed to improve the shopping experience. We will also be including multiple lenders on our platform which will provide clients with better credit access to a 12-month same as cash offer, interest free. While I take full responsibility, be assured we are listening to address all the feedback we receive all designed to improve you consumer shopping experience and levels of service. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherAug 10, 2020

Hi Gerald, My apologies for the extended delays. I share your frustration as it is not good for business. Not good for you and definitely not good for us either. Ultimately the buck stops with us and we absolutely take responsbility. COVID has wrecked havoc on the furniture industry. The supply chain has been overwhelmed with demand as clients are spending their money on home furnishings in lieu of eating out, vacations and entertainment outside of the home. Most frustrating is that ecommerce and traditional retailers are fighting over limited inventory. The delays on production are compounded by excessive demand and the impact to a reduced workforce as a result of COVID. All areas of the supply chain are impacted. I share this more informationally as this explanation alone does not resolve the fact that it took us to long to deliver your product. Again, I agree and all I can do is say I am sorry and stake our 50+ years in business as a testament to our usual outstanding levels of service. I'm hopeful as we all get past this you will consider this an isolated incident and allow us to earn back your trust. If not I understand. Be assured, you have my commitment that we will do right by you should you decide to shop with us in the future. Please do not hesitate to reach out to me directly. Wishing you well, stay safe! Eric Eric D Glickstein President

Response from LutherMar 27, 2020

H Tae, That's a great question and one I am happy to answer. All of our extended payment plan purchases do offer a generous 25% discount and a complete credit to all finance charges if the purchase is paid in full within 6-months of delivery. The objective for us when we put our 3-tier pricing program in place was to empower the consumer. We have found that many of our clients define value in budgeted payments over time. We also find that clients like yourself want a combination of both lower prices and budgeted payments. While that combination can be a challenge for those with less than perfect credit, we decided to offer a 6-month no interest plan with an aggressive 25% discount. Please know that to address your issue further, the company is currently building a new website that will include multiple finance programs giving our customers even more choices. Please look for that later in 2020. I am always available to speak offline. Wishing you and your family good health. Stay safe! Eric Eric Glickstein President