I don't understand we trying to rebuild credit I get turned down for 16 years being self employed and I have the income to pay then my husband try and he gets turned down for 1 year employment and between the both of us we bring in over 100K a year
Response from LutherDec 26, 2019
Hi Tammy,
I wanted to circle back and let you know that we really do our best to communicate our basic guidelines related to credit approval. Many of your comments are addressed under the common questions link which can be found on our home page. I have included the link below for your convenience.
http://luthersales.com/cp-common-questions.html#qualify
Thank you again for your feedback.
Eric
CA
Cassandra Allison D.
Have to have three years of steady…
Have to have three years of steady employement before they will even consider you which they FAIL to mention anywhere on their site. I waited for three days before finally calling myself to see what's up with my application only for them to tell me you have to have three years of employment. Stupid as hell. Will not be using nor recommending to anyone I know.
Response from LutherDec 13, 2019
Hi Cassandra,
Let me start by apologizing for your frustrating experience. Please understand that LutherSales.com was only acquired in Oct, 2019 not even 6-weeks ago. We have a long list of exciting initiatives including our long standing commitment to transparency. While we have not gotten through our long list, I am happy to say that Trustpilot was among our first initiatives designed to give existing clients, potential clients, applicants and casual shoppers a platform to be heard. While we understand that this raises the stakes for us, be assured we could not be any more excited about the possibility to earn your business and thousands of others as we improve the customer experience. I'm hopeful you will check back with us over time to see the improvements. While these initiatives are ongoing, I would expect that this time next year, you will see a huge difference in the functionality, aesthetics and the open and honest dialogue.
Thank you for your honest feedback and please know, we will continue to work hard to provide an experience that everyone can enjoy.
Happy Holidays
Eric
TH
Thaitia
I've been waiting to long for products
I've been waiting to long for products
Response from LutherDec 12, 2019
Hi Thaitia,
I am so sorry for the delay and understand your frustration. Unfortunately furniture production can extend lead times beyond our best guess estimates. While this is not something that typically happens, as you can see it does happen and for that we say we are sorry. Please know we are doing all we can to push the factory along but in the end it's a production issue.
Feel free to call into the office anytime for a more detailed explanation.
Happy Holidays
Eric
FR
Frankie
agents here need to be more nice with…
agents here need to be more nice with people
Response from LutherDec 10, 2019
HI Frankie,
I am very sorry for your experience. As President of our newly formed 2nd generation family business I take every response very serious. Please know that if you want to speak to me about your experience just call our toll free number and ask for Eric. Be assured, your feedback will be shared at our next team meeting with the ultimate goal to be better. A client should never feel like they were not welcome or treated like family.
Sorry again
Eric
LA
Ladyred
Poor customer service and delivery speed
Very, VERY slow process. I was deceived regarding the speed of the purchase delivery
I didn’t receive any prompt feedback regarding why my purchase was delayed for months. Then received unbelievable excuses.
Very poor customer service.
Response from LutherDec 4, 2019
Good Morning Ladyred. I am very sorry for the delivery delays and poor lack of communication. I make no excuses other than to say we must do better. For 52-years our 2nd generation family business has always been prideful in our ability to delivery a world class customer buying experience. We clearly missed the mark related to your experience. Be assured this will be addressed as a learning opportunity when our team meets next during our weekly get together.
Eric
JE
Jeremy
It took over a year for them to ship my…
It took over a year for them to ship my complementary tv and I had to call multiple times due to never getting a call back from all of my messages.
Response from LutherDec 3, 2019
Hi Jeremy,
Please accept our apologies. As President of our 2nd generation family business, I take great pride in being able to deliver a world class customer service experience to each one of our clients. In this case, we failed you and for that I am truly sorry. I'm hopeful that you will give us another chance to earn your business and your trust.
Thank you for being a customer.
Eric
