Lush DecorReviews of lushdecor.com

I had originally placed an order with Wayfair for beautiful curtains made by Lush Decor. After experiencing a terrible experience with Wayfair customer service due to a missing button on a panel which they would not allow me to return - I decided to contact Lush Decor. What a difference in customer service! I was fortunate when I called to get to speak with Kim Foerst! What a pleasant experience it was. Kim was so wonderful to deal with and she assisted me with such a pleasant demeanor- so unlike my experience with Wayfair. Kim resolved my missing button problem above and beyond my expectations. I will definitely be purchasing more merchandise directly from Lush Decor not solely for their wonderful products - but because of the exceptional customer service and treatment I received from Kim. I most certainly hope Lush Decor knows how fortunate to have such an exemplary employee on the staff! Sincerely, C. Diaz

The wrong color bedskirt arrived with the comforter set. I emailed lush decor and was responded to very quickly. They sent me the correct bedskirt within a week. Fastest customer service I've received in years. The comforter set is so beautiful and I would highly recommend shopping with lush decor.

My experiamce has been amazing. The website is user friendly and checkout and delivery are perfect. I recieved my package sooner rather than later. The curtains I purchased are made really nicely and are high quality. Keeps the sun out on sunny mornings and helps me to sleep better since they are blackouts. Highly recommended!

Several things contributed to my perfect rating of Lush Decor. My first purchase of a bedspread, which I totally love for our one guest room. The design, quality and promptness of the delivery was superb. Was it just beginner’s luck? I found another bedspread design I loved and quickly ordered it. Everything was spot, with one slight exception…the bedspread is mostly white, and within the stuffing of the spread, there were small (1”-3”) dark flecks of what appeared to be pieces of thick thread. I contacted customer service agent, Dana, who had emailed me after my first purchase to thank me and offer a 15% discount on my next purchase. I provided her with details of my finding, and included photographs. She promptly responded and offered to have the spread replaced, with her sincere apologies. This high level of customer service seems to be a dying art, but one I greatly appreciate. Lush Decor has a customer for life. They definitely stand behind their products and go out of their way to ensure your satisfaction. If you see something you like, buy it; you won’t be disappointed, in fact you will be thoroughly delighted.

Alot of choices. The delivery was quick, and placing the order was easy. It arrived packaged very nicely. I have been having a difficult time finding california king. Not only is the color rich and deep,the comforter is very well made, and is a perfect fit. They made a customer for life.

I bought two sets of the Wheat color in March of this year and I absolutely LOVE them! Unfortunately, I recently had some workers completely destroy the curtains which left me feeling overwhelmed and disappointed. I got on the Lush Decor website immediately and was relieved to see that my favorite curtains were in stock! I reordered two sets and Dana (customer service rep) had them shipped out to me in less than 24 hours! I have communicated with Dana a couple of times now, and I really appreciate her kindness and great customer service. I truly appreciate when a company exudes professionalism and kindness. Thank you again for your service. I will definitely recommend Lush Decor to my friends and neighbors!

I just discovered this company online--lovely items! I placed an order for a bedspread and a few minutes after doing that, realized they were running a special and I could have applied a 30% discount to my order. Thinking it was "after the fact" I decided to give it a try and emailed customer service to explain the situation, not counting on anything to result from my email. Imagine my delighted surprise when this morning (not even 24 hrs from placing my order) I received an email from Dana, telling me she had applied the discount to my order!! Truly above and beyond!! I highly recommend this company--not only because of the beautiful items they carry but for their outstanding customer service!!

I received my order and the sham had what appears to be bleach on it. I sent an email and a picture. I have a new set on the way! Excellent customer service. Not to mention the product is gorgeous.