LuriaxReviews of luriax.com

Response from LuriaxMay 6, 2023

Dear Carson, Thank you for taking the time to leave a review for our store. Your feedback is greatly appreciated as it helps us to improve our products and services. We apologize for any inconvenience caused by the issue you experienced with the button cut outs on the case you purchased from us. Our customers' satisfaction is of utmost importance to us and we are committed to making things right for you. If your item is defective, including the unaligned buttons, we will gladly send you a replacement free of charge. Our team will be reaching out to you via email shortly to gather more information and assist you with the process of getting a replacement. Once again, we apologize for any frustration or disappointment caused by your experience, and we hope to have the opportunity to make things right for you. Thank you for your feedback and your support of our store. Best regards, Luriax

Response from LuriaxApr 4, 2023

Dear Francis, Thank you for taking the time to review our product and for sharing your thoughts with us. We are glad to hear that you like the midnight green color of your Apple Watch, but we are sorry to hear that you are experiencing issues with the magnets. It is possible that the issue is caused by an incorrect placement of the magnetic bands. We recommend that you remove the straps from your Apple Watch and ensure that the correct side of the magnetic bands are placed over each other. This should help to ensure a more secure fit and reduce any movement. If this doesn't solve the issue, please do not hesitate to contact us. We would be happy to send you a replacement free of charge if the Apple Watch bands are found to be defective. Thank you for choosing Luriax and please let us know if there is anything else we can assist you with. Sincerely, Zac