LuriaxReviews of luriax.com

Response from LuriaxMar 30, 2026

Hi Mounir, We’re sorry to hear you feel this way — that’s certainly not the experience we aim to provide. This order dates back to December 2024. When you contacted us months later regarding the magnet concern, you shared a video using a decorative magnet. We reviewed this and explained that our cases are designed specifically for MagSafe-compatible accessories and are not intended to function with decorative magnets or other non-MagSafe mounts. You confirmed that switching to a proper MagSafe mount resolved the issue. You later mentioned signs of wear after several months of use. While Alcantara is a premium material, some natural wear can occur over time depending on handling. We’ve reached out to you directly again and remain happy to assist however we can. — Luriax Team

Response from LuriaxDec 3, 2025

Hi Noah, Thank you for sharing your feedback — I’m sorry the delivery felt slower than expected. I reviewed your order and wanted to clarify the timeline for transparency. Your order was placed over the weekend, processed on the next business day, and delivered that same Friday during Thanksgiving week, when carriers were closed on Thursday. This was within our standard 3–5 business day delivery estimate, plus processing. We also reached out by email to check in but hadn’t heard back yet. I’m sorry if any tracking updates felt unclear along the way. If there’s anything more we can assist with, we’re here to help. Warm regards, Luriax Team

Response from LuriaxMay 23, 2024

Dear Marleen, Thank you for sharing your feedback. We understand that unexpected customs fees can be frustrating. As mentioned in our shipping policy, customs fees are determined by the destination country and are beyond our control. We prioritize excellent customer service and regret that you feel your emails were not addressed. To ensure we resolve this promptly, our customer service team will reach out to you directly. We value your business and are committed to addressing any concerns you may have. Thank you for your understanding and cooperation. Sincerely, Zac